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    Service Manager - Birmingham, United Kingdom - Sunbelt Fire Inc.

    Sunbelt Fire Inc.
    Sunbelt Fire Inc. Birmingham, United Kingdom

    1 week ago

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    Description
    Service Manager

    Sunbelt Fire is seeking an extraordinary Service Manager to help launch and lead our new Birmingham, AL full-service branch.

    The right candidate will support our new facility and growing team to repair and maintain fire apparatus for fire departments in the Central and North Alabama region while providing excellent customer service.

    As a Service Manager at Sunbelt Fire, you are a self-starter ready to attack each day so you can best serve fire departments.

    You love to serve, you want to be held accountable, you energize the team and your customers, and you "get" Sunbelt Fire, our Core Values, and the extraordinary customer experience we deliver.

    Provide all customers with superior customer service
    Provide excellent customer service, communication, and partnership with all internal Sunbelt Fire Departments
    Generate leads and close sales opportunities by working with customers and inside support managers
    Ensure proper onboarding, safety training, technical training, and continuing education of technicians
    Manage and be accountable for all service revenue, costs, expenses, and margins
    Drive service department growth, achieving budgeted and profitability goals
    Excellent sales and customer service skills
    Excellent follow up and customer relationship building skills
    Experience working with computer software systems
    Experience in work on and around fire equipment and apparatus, preferred
    Knowledge of fire department operations, values, and procedures, preferred
    Generally, works in an office type environment but with frequent time also spent in mechanical shop environment exposed to shop noise, heat, odors, and other shop conditions
    Travel will be common to customer sites and buildings with occasional overnight stays
    Amazing workplace culture
    ~ Competitive pay
    ~ Medical, prescription drug, dental and vision benefits
    ~ Company paid Long Term Disability (Short Term Offered)
    ~Vacation and holidays
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