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Account Manager

    Account Manager - Manchester, United Kingdom - HH Global

    HH Global
    HH Global Manchester, United Kingdom

    Found in: Talent UK C2 - 5 days ago

    Default job background
    Permanent
    Description

    Account Manager

    Job ID Category Marketing Procurement Services (Client Services) Location : Name Manchester, UK Position Type Permanent (employee) Weekly Hours Full time hours

    Purpose of the job

    As the Account Manager you will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time. You will be responsible for delivering exceptional client service through excellent customer service and product delivery. You will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions.

    With regard to matters relating to print, the Account Manager is required to remain in contact with suppliers and clients and is responsible for taking ownership of the relationship and developing it further. The Account manager is required negotiate costings and timescales for each job and selecting the most appropriate supplier.

    Key Responsibilities

  • Provide technical input and advice on print projects as required
  • Take briefs from the client including full specification details and deadline dates and manage from start to finish
  • Suggest alternative options and innovation where possible
  • Produce detailed specifications for internal and external clients based on client knowledge
  • Brief suppliers on client requirements
  • Deliver a high level of customer service
  • Monitor projects to ensure they are delivered to specification and on time
  • Ensure activity is recorded using the designated company tools
  • Implement new methods and procedures as required
  • Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting
  • Ensure invoicing procedures are followed
  • Able to attend meetings away from the client site as required
  • Deliver services to meet and exceed contracted SLA's
  • Manage and monitor objectives to meet key business drivers
  • Ensure compliance with Regulatory and Company policies
  • Measure customer satisfaction and take appropriate action
  • Knowledge, Skills + Experience

  • Experience in a client facing role is essential
  • Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred
  • POS conceptual experience
  • Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)
  • Previous experience working i

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