Help Desk Engineer - Manchester, United Kingdom - ESP

ESP Manchester, United Kingdom

2 weeks ago

Description

As the Airport Engineerin Manchester Airport, you will be responsible for dealing with technical issues escalated from the helpdesk function and working with end user to troubleshoot hardware, software, and connectivity problems along with supporting the business on project-based requirements and IMACS.

To provide support on Client operating platform, this position is responsible for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices, video conferencing, network/remote access.

This position works collaboratively with the Service Desk for end user break/fix and other support functions.

Respond to basic customer incidents and service requests passed across by the Global Service Desk and resolve general user faults within agreed SLAs.

Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure incidents and successfully resolve within the agreed timescales.

Provide timely updates to the ESP Global Service Desk so that progress against each individual incident can be updated as required.

Carry out regular "floor-walking" and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.

Mon to Sun, 4 on 4 off (6am to 6pm & 6pm to 6am) + Shift Allowance £2,700

This position works collaboratively with the Service Desk for end user break/fix and other support functions.

Respond to basic customer incidents and service requests passed across by the Global Service Desk and resolve general user faults within agreed SLAs.

Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure incidents and successfully resolve within the agreed timescales.

Provide timely updates to the ESP Global Service Desk so that progress against each individual incident can be updated as required.

Carry out regular "floor-walking" and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.

Mon to Sun, 4 on 4 off (6am to 6pm & 6pm to 6am) + Shift Allowance £2,700
Good knowledge of current Microsoft Windows Desktop software
~ Understanding of network protocols, server hardware and configurations
~Full UK driving license.
~ Able to use mechanical tools.

Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.

Personal & Professional Development

Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career.

We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging
Shift allowance
Pension
Life Insurance
Perkbox discounts

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that's manages over 1,000 tickets a day for more than 200 customers.

Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements.

We are global community of exceptional people passionately working together with one shared vision.

We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

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