Sales Administrator - Wimborne, United Kingdom - Aspire Jobs Limited

Aspire Jobs Limited Wimborne, United Kingdom

2 weeks ago

Full time

Description

Salary: £24k-£26k depending on experience

Hours: 8.30am-5pm Mon-Fri - office based

Benefits: 23 days holiday + bank holidays, rising to 25 days after 2 years, free parking, pension.

PLEASE NOTE, DUE TO THE LOCATION OF THIS ROLE, YOU MUST DRIVE AND HAVE YOUR OWN TRANSPORT.

Aspire Jobs are working with our telecoms and IT solutions client who are now looking to recruit a Sales Administrator or Sales Account Manager to join their growing team. They are a well-established company who offer full training for the suitable candidate.

This Sales Administrator role will suit someone who is tech-savvy, who is willing to learn, has strong customer service skills, who has exceptional attention to detail, administration and time management skills. You will be willing to learn and will be given lots of training, but you should be IT computer-literate with a good telephone manner.

We are seeking a full-time office-based Sales Administrator to work with and support our sales/account management team in delivering an excellent experience to our customers. You will serve as a point of contact for customers and colleagues for queries, opportunities and orders will be tasked with co-ordinating and in many cases actioning the relevant responses

Our ideal candidate is personable and eloquent in all forms of communication, has excellent organisational skills, has effective IT administration skills and will be take up the challenge of developing knowledge of the ever-developing technology solutions our client provides.

Ultimately, you should be able to contribute to high quality customer service and support sales growth

Minimum requirements for the successful Sales Administrator

Work experience demonstrating excellent customer service skills
High level of IT literacy - proficient with MS Office and MS Outlook
Evidence of excellent organisational and multitasking skills
A team player who is an effective and positive communicator
A good fit with company ethos
Have a "can-do" attitude
Be reactive and able to deal with multiple client queries at once
Be able to conduct research when needed and think for yourself
Be competent, diligent, organised and thorough

Responsibilities

Handle customer queries by email and phone
Respond to or co-ordinate responses to customers by email and phone
Raise tickets for queries relating to technical support
Contact customers with updates, follow-ups, responses
Produce quotes and help build solution proposals with sales team
Processing customer orders through management system
Liaise with the technical and operational departments to inform customer responses and to manage orders and projects through to effective delivery
Maintain and update customer records, pricing, sales collateral
Join sales/marketing meetings and contribute to updates, ideas and planning
Develop monthly sales reports and help track sales performance
Communicate customer feedback internally
Develop product and service knowledge to increase ability to handle queries/quotes
Manage sales diaries
Liaise with suppliers and monitor product/supplier developments

Development Opportunities

Our client is keen to support growth and development, and you will have opportunity with continued growth to develop roles. Technical admin and junior account management roles are likely to be developed in the near future and are realistic opportunities to develop towards if the requisite skills are demonstrated consistently in the Sales Admin role

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