- Liaising with internal factories and manufacturers in Europe & UK to confirm the latest information regarding manufacturing times/issues and relay back to the team and customers.
- Logging new enquiries and acknowledging receipt of enquiry.
- Giving updates on customer quotes via email and provide accurate information.
- Dealing with incoming phone calls and emails, taking appropriate action.
- Providing quotations for customers in line with agreed KPIs and as directed by the Team Leader.
- Providing administration support to the Sales team as required.
- Handling customer complaints professionally
- Being proactive at all times in promoting the Company and resolving customer queries.
- Operating to Company standards as defined by the Sales Engineering Team Leader.
- Attending progress meetings as and when required.
- Scanning and archiving documents as directed by the Sales Engineering Team Leader.
- Working to ISO / BSI standards and internal working methods and procedures.
- 4 GCSEs including grade C or above in English and Maths or equivalent qualification or experience.
- Demonstrable administration experience in an office environment.
- Ability to build relationships with and gain respect of customers and other internal functions.
- Demonstrable positive can-do attitude and ability to work calmly under pressure.
- Excellent communication skills both verbal and written.
- Excellent organisational skills.
- Commitment to work to deadlines and determined to see a job through to a satisfactory conclusion.
- PC Literate and experienced in using Microsoft Office, in particular Excel, Word and Outlook.
- High level of attention to detail.
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Sales Administrator - Poole, United Kingdom - IMI Thompson Valves
Description
Sales Administrator
Location: Poole, hybrid working encouraged
Salary: Competitive, DOE + Benefits
Contract: Full time, Permanent
Benefits: 25 days holiday (Christmas Close Down), 8% pension, 5 x Death in Service, ShareSave Scheme, Health Cash Plan (employee contributions), Cycle to work scheme, Bippit - Financial Healthcheck and Guidance, EAP, Onsite Physio and Massage and Work Wear provided
We are IMI plc; we are recruiting and we want you.
We are a global specialist engineering company that creates breakthrough solutions.
We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow.
We embrace innovation and care about outcomes that are good for business, everyday life and making a better world - creating lasting impact for everyone.
We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Fluid Control, and Transport.
This Sales Administrator requires someone with a passion for administration who has experience in dealing with customers via telephone and e-mail, managing a varied workload in an efficient and time sensitive manner and delivering the highest level of service to an industrial customer base
In addition to this as our Sales Administrator you will:
What We Are Looking For:
It would be great if you had a basic knowledge of using a Customer Relationship Management system and / or an Enterprise Resource Planning system
If you feel you have the necessary skills and experience to be successful in this role, click on "APPLY" today, forwarding an up-to-date copy of your CV for consideration in the first instance.
No agencies please.
