Customer Service Administrator - Blackburn, United Kingdom - Parkside

Parkside Blackburn, United Kingdom

1 week ago

Contract

Description

Our international client based in Blackburn, Lancashire requires an experienced Customer Service Administrator to join their team for a minimum period of 6 months

Goals and Objectives:
To provide an efficient administration service to support the Customer Service Manager in ensuring that all customer requirements are delivered in a professional and timely manner and that the department maintains an excellent reputation for customer care

Responsibilities:
Handling incoming calls from customers, sales team, and suppliers ensuring that the appropriate responses are provided.
Processing and input of customer orders by delivery schedules and carrier cut-off times.

Liaison with internal departments and external carrier companiesLiaison with customers on availability of goods, delivery times, prices, promotions, and special delivery requirementsGeneration/processing of credits/debits and goods return notes.

Any other general duties which may be allocatedEnsure adherence to all Company Policies and ProceduresBe fully conversant and compliant with all Environmental Health and Safety procedures.

Complete quarterly ethics module as advised by the Ethics & Compliance Officer (ECO)

Candidate RequirementsPrevious customer administration experience in any environment - Commercial, Warehouse, Retail for exampleComputer literatePersonal Qualities and Behaviours:
Good communication skills (including telephone)Flexible and mature attitudeAble to prioritize own workloadAccuratePolite and professional'Can do' attitudeTeam PlayerInterested? Please apply

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