- Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.
- Maintain service desk platform including its development
- Resolve desktop problems liaising with users where necessary. Provide support and maintenance for applications on PCs, Macs and iOS including deployment.
- To have experience in maintaining networking typologies and Windows 10/11 operating system.
- Provide agile working support (Laptop/Surface Pro/iOS) including Intune enrolment and Apple iOS Software.
- Ensure that software implementation follows change control guidelines, procedures, and methodology.
- Deal with common network connectivity issues (Microsoft Server, Azure, Active Directory, CISCO environment).
- To liaise with the group facilities team to carry out office renovations and user moves and changes.
- Set up and configuration of meeting rooms and occasional assistance with audio/visual presentations.
- Strong interpersonal, presentation and customer service skills
- At least two years working in a PC based environment.
- Candidate must have proven experience in maintaining and supporting mainstream software products such as Windows 10 and Office 365.
- An understanding of CISCO routed network topology would be an advantage.
- Knowledge of Ivanti Endpoint Manager and Microsoft Intune a distinct advantage.
- Must be self-sufficient, highly motivated, methodical and have an inquisitive mind.
- Educated to A level or equivalent with the ability to communicate effectively with both technical and non-technical personnel.
- The analyst will be supporting a large and varied user base. We require a bright and intuitive individual who has good all-round skills and who wishes to be involved in a fast-paced environment.
- An estimated salary range of £22,000 to £32,000 per annum.
- Generous pension and insurance plans.
- 25 days holiday
- Flex scheme
- Personalised career development plans
- Health benefits, subsidised gym membership, store discounts and family leave.
- A vibrant company culture that values innovation and teamwork.
- Opportunity to work in the bustling heart of Canary Wharf.
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1st Line Support Analyst - City of London, Greater London, United Kingdom - Michael Page (UK)
Description
About Our Client
Our client is a professional services organisation that operates a variety of projects primarily in London/Canary Wharf.
Job Description
1st Line Support Analyst - City of London
The Successful Applicant
1st Line Support Analyst - City of London
What's on Offer
1st Line Support Analyst - City of London
Benefits and Salary:
