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    Technical Analyst - London, United Kingdom - J&C Associates Ltd

    J&C Associates Ltd
    J&C Associates Ltd London, United Kingdom

    2 weeks ago

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    Description

    Job Title:
    Professional Services – Technical AnalystLocation: Remote/UKDuration: 12 months contract initially with possibility of extension

    Must Have:
    German SpeakerNote: Travel involved for workshops, clients visit (across EMEA sometimes)

    What you'll do:
    Represent the post-sales organization as the focal point of the Professional Services team in the Pre-Sales environment. Assist sales in positioning professional services and instilling confidence in their capability to support implementation and delivery.

    Demonstrate expertise in our Digital Media products, with a primary focus on client's AI model - Firefly, as well as Express and Photoshop API capabilities.

    Possessing an intimate understanding of their functionality, technical capabilities, and value delivery.
    Specialize in client's APIs, understanding their uses, limitations, and mastering their SDKs.

    Collaborate with customers and peers to comprehend and develop functional and technical requirements, construct implementation strategies and roadmaps, and ensure overall solution quality and value realization for the customer.

    Align with the customer's technical team, serving as an expert consultant on the technical aspects of systems, including APIs and integration projects in a pre-sales capacity, representing the PS team.

    Ensure that all opportunities are established with a 'land-ready' use case with execution plan aligned.

    Establish a clear pathway for the adoption and utilization of over 50% of the purchased API and Custom Model entitlements by each customer.

    Collaborate closely with customers to understand their annual marketing campaign calendar, ensuring that the proposed solutions align seamlessly with their upcoming initiatives within the next 3 to 4 months.

    Utilize historical briefs, templates, and assets from previous campaign instances to inform and enhance the development of the future solution design, presented through comprehensive systems integration or activity diagrams showcasing key user interactions and the sequencing of API calls.

    Devise and present illustrative delivery/execution plans, outlining the steps leading up to the launch of each identified use case, potentially incorporating existing demos or creating low/no-code demonstrations to validate feasibility.

    Classify the campaigns within the customer's annual calendar according to predefined use case categories outlined in the sales playbook for APIs and Custom Models.

    Collaborate with the customer to prioritize and rank these campaigns based on their perceived value and complexity, using a t-shirt sizing approach to accurately gauge resource requirements.

    Propose a release roadmap that delineates the planned sequence for integrating APIs and CMs into each campaign, along with estimated timeframes for market readiness, ensuring a strategic and systematic approach to maximizing entitlement utilization.

    Thrive in a fast-paced delivery environment, managing multiple customer engagements simultaneously.

    Actively contribute as a vocal member of the team, offering innovations, new working methodologies, challenging the status quo, and aiding in continual improvement effortsWhat you need to succeed:
    Minimum 3-5 years of prior experience in a technical role working with APIs in an enterprise organization.

    Excellent problem-solving skills with a demonstrated ability to identify issues, resolve them quickly and know when to rely on internal resources to assist.

    An inquisitive mindset, willing to challenge the status quo and design pioneering solutions.
    An innovative thinker, collaborative business partner, who is well-organized and detail oriented with strong stakeholder management.
    Strong presentation skills to be able to communicate complex business process/system topics effectively to senior stakeholders.

    Comfortable to lead discovery sessions to identify workflow improvements and business problemsLeading brainstorming sessions and ability to estimate efforts within the defined scope.

    Ability to understand and develop automation workflows leveraging automation tools such as MS Power AutomateGerman speaker, with ability to comfortably deliver above responsibilities, professionally, in the language.

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