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    Customer Operations Support Manager - Inverness, United Kingdom - Royal Mail

    Royal Mail
    Royal Mail Inverness, United Kingdom

    1 week ago

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    Description

    Customer Operations Support Manager
    - Inverness Delivery Office
    £34,942- £37,125 (dependent on experience) plus potential 10% bonus and 25 days annual leave
    Full time
    Permanent
    About the Company
    At Royal Mail, we believe in making great things happen. With a widespread impact on people and businesses daily, we are the only company that delivers to every address in the UK. Our goal is to bring people closer together, help independent businesses grow, and enhance the operations of large corporations globally. We strive to empower our customers and colleagues to shape their futures as they desire.

    The Role
    As the Customer Operations Support Manager, you'll step in to oversee the Delivery operation in the absence of our permanent manager, ensuring the smooth running of the delivery team. Leading and inspiring a team of front-line colleagues to work efficiently and provide top-notch services is key. Your role is crucial in maintaining the resilience of our operation and building trust with customers.

    What You'll Get
    We offer a competitive compensation package, inclusive of a 10% on-target bonus, generous holiday allowance, flexible working options, a solid pension scheme, and an exceptional parental leave policy. Additionally, you'll have access to various benefits through MyBundle, including the Cycle2work scheme, corporate discounts, and more. This role serves as a fantastic steppingstone for operational management within an organization that offers diverse career growth opportunities. Join us on our journey of transformation from a letters business to a parcels business and be part of our historic legacy.

    About You
    This dynamic role requires adaptability, resilience, and a knack for excelling under pressure. We're seeking a customer-focused, team-oriented, results-driven individual who can inspire and lead effectively. Empathy, motivation, coaching skills, and collaborative spirit define the ideal candidate. Your role in our transformation journey is crucial, whether through cost reduction, innovative practices, or data-driven initiatives. Bring your expertise to drive exceptional outcomes.

    Next Steps
    Keen to apply? Simply complete your online application and submit your CV. If shortlisted, you'll have the opportunity to demonstrate your capabilities and passion through face-to-face assessments, a capability-based interview, and a management scenario exercise. Further details will be provided during the process.

    Shift Patterns
    Work 5 days a week with rotating days off, starting from 08:00 am - 16:12 pm

    At Royal Mail, we take pride in our diverse employee network groups and their contribution to fostering a positive work environment. Inclusivity is at the core of our values, and we are dedicated to ensuring our workforce reflects the communities we serve. Trust is fundamental to our operations, starting from the initial interview. We prioritize transparency and offer you the opportunity to shine by providing interview questions in advance of the interview. Your success is important to us, and we value trust and our people.

    We accommodate any adjustments needed during the application and hiring process. Feel free to communicate your requirements within your application if necessary.

    We are committed to supporting the Armed Forces community and are a Gold signatory to the Armed Forces Covenant. Applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners are welcome.

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