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Banbury

    Care Planner - Banbury, United Kingdom - Prestige Nursing

    Prestige Nursing
    Prestige Nursing Banbury, United Kingdom

    3 weeks ago

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    Full time Legal
    Description

    Job Title: Care Planner
    Location: Banbury
    Salary: £23,100 per annum
    Hours: Full time hours, Monday to Friday - 9am to 5pm with flexibility (plus on-call expectations)
    This role is also expected to cover care calls when required

    Life at Prestige:

    People are at the core of Prestige, and we strive to enhance their well-being. As a Care Planner, you'll evolve and progress in a thriving business that prioritizes people in all aspects of operations.

    Prestige Nursing & Care has delivered home care for over 75 years with 30 local offices in England and Scotland. Our goal is to lead the care sector by delivering top-notch, customized, and specialized services to our clients.

    Your role at Prestige:

    We seek a dynamic Care Planner with strong planning and scheduling background who possesses a flexible, enthusiastic, and proactive approach to join our Banbury & Bracknell team.

    You will support the Branch Manager in meeting key business and compliance objectives.

    Given our strategic focus on sustainable growth, this role offers ample opportunities to contribute to the company's prosperity.

    We provide a supportive work environment with ample room for learning and growth, fostering a welcoming, adaptable, and flexible work ethos.

    The primary role of a Care Planner is to advocate for Prestige Nursing & Care and ensure optimal utilization of nursing and care resources in alignment with client needs and defined standards of quality, compliance, and safety.

    Success in this role will be gauged by:

    • Meeting member utilization targets
    • Efficient shift planning leading to suitable caregiver allocations for all clients
    • Spotting growth opportunities for the business
    • Building solid relationships with Carers
    • Meeting business KPIs

    Responsibilities:

    • Meeting member utilization targets
    • Evaluating branch performance against weekly and monthly targets
    • Identifying patterns to forecast future needs
    • Maintaining schedules within specified targets
    • Maintaining precise records
    • Ensuring comprehensive schedule information for all members
    • Spotting trends and issues related to absences
    • Enhancing satisfaction levels and rates
    • Nurturing strong relationships with existing clients and caregivers
    • Maintaining effective communication with Branch Manager to resolve scheduling conflicts
    • Identifying new business prospects
    • Efficiently assigning staff to meet client demands
    • Producing ad hoc reports when needed
    • Participating in on-call duties as per local arrangements
    • The role is predominantly branch-based but may entail occasional travel to other branches/sites to serve business needs.

    General Responsibilities:

    • Assisting the team with day-to-day duties as necessary
    • Advocating for internal customer service excellence
    • Completing other reasonable tasks assigned by your manager

    Skills and qualifications we're seeking:

    • Skilled in promoting the branch
    • Self-driven
    • Proficient in using computers
    • Adept at managing and fostering excellence
    • Strong organizational skills
    • Familiar with target setting and performance evaluation
    • Proactively building key relationships is essential
    • Keen attention to detail and awareness of market conditions and trends
    • Capable of handling change
    • Commitment to equality and diversity
    • Consistency between personal and organizational values
    • Exhibiting behaviors aligned with Prestige Nursing & Care values

    What we offer:

    • An attractive salary
    • 28 days of annual leave (including Bank Holidays), increasing by 1 day each year, up to a maximum of 33 days after 5 years of service
    • Additional day off on your Birthday
    • Blue Light Card
    • Referral bonuses with the Care Friends mobile app
    • Cycle to Work scheme for Head Office, Regional, and Branch staff
    • Recognition through Long Service Awards
    • Workplace Pension
    • Employee assistance programme (EAP) for confidential support and resources, accessible 24/7 for you and your loved ones
    • Various Family Friendly Benefits for added support, flexibility, and extra time off when needed
    • Annual leave purchase (ALP) scheme
    • Supportive work environment with continuous learning and development opportunities
    • Welcoming, adaptable, and flexible work culture
    • Various Family Friendly Benefits for added support, flexibility, and extra time off when needed
    • Annual leave purchase (ALP) scheme

    Please note:

    In accordance with CQC & Care Inspectorate regulations, Enhanced DBS/PVG, Right to Work, Reference, and Employment History checks are mandatory to adhere to Government guidelines and best recruitment practices for this position.

    While we aim for a streamlined recruitment process, due to the nature of these critical checks, there may be extensions to the timelines.

    All individuals we serve have the right to their needs being met in a secure, just, and equitable manner. Prestige Nursing & Care team members are responsible for upholding Equal Opportunities for all, and for challenging any discriminatory behavior based on factors like race, religion, disability, age, gender, sexual orientation, identity, or any other perceived distinctions.

    We retain the authority to close this position in advance.

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