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    IT Manager Full Time Permanent - Bournemouth, Dorset, United Kingdom - Vitality Corporate Services Limited

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    Full time
    Description
    Team IT Service Manager
    Working Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.
    Full time, 35 hours per week.
    We are happy to discuss flexible working

    As an IT Incident Manager, you will be dependable for the management, coordination and communication around all service impacting outages.

    You will also be collaborating with senior members of the management team during significant customer impacting outages.
    Help co-ordinate the investigations and drive incidents to resolution / remediation
    Put customers first through being an advocate of the customer and driving Vitality to the highest levels of quality
    Perform incident trend analysis to identify potential problems
    Perform both reactive and proactive Problem Management, driving permanent resolution to ensure that tickets are reduced and problems across the estate decrease, driving stability and experience
    Strong collaboration skills with an interest to develop a strong network
    Good organisational skills and excel at multitasking with the ability to pick up the pace during major outages
    ITIL v3 Foundation qualified
    Bonus Schemes A bonus that regularly rewards you for your performance
    A pension of up to 12% We will match your contributions up to 6% of your salary
    Our award-winning Vitality health insurance With its own set of rewards and benefits
    Life Assurance Four times annual salary
    Great career opportunities
    Help you to be the healthiest youve ever been.
    Help you advance your career by playing you to your strengths.
    Give you a voice to help our business grow and make Vitality a great place to be.
    Recognise and reward you with a competitive salary and amazing benefits.
    Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
    Vitality pioneered shared-value insurance. 7+ million members with access to our unique health insurance and healthy living programme. Diversity & Inclusion
    Were committed to diversity and inclusion because its good for our employees, for our business, and for society. LI-Hybrid

    If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early.



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