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    1st/2nd Line Support Engineer - Exeter, United Kingdom - Allegiance Technology Ltd

    Allegiance Technology Ltd
    Allegiance Technology Ltd Exeter, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    1st/2nd Line Engineer

    Salary: Up to £30K DOE
    Location: Exeter

    My client, an established IT solutions provider based in Exeter, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.

    Key responsibilities

    • Ensure IT issues raised via phone, email, ticketing software are all logged correctly
    • To resolve issues adhering to SLA's, ensuring to update helpdesk system
    • Install new hardware (printers, servers, work stations etc)
    • Install software for end users
    • Ensure issues / tickets are resolved or escalated to completion
    • Set up accounts, passwords (new and resets), permissions
    • Monitoring IT systems and infrastructure
    • Helping the team with any internal or external projects
    • Occasional on-site visits

    Skills:

    • Microsoft Office 365
    • Antivirus solutions
    • Internet Connectivity
    • Active Directory / Group Policies
    • Cloud support (Azure, AWS)
    • Backup systems (Veeam, backup exec etc)
    • Software and hardware installs
    • Networking Protocols - DNS, DHCP, TCP/IP WAN/LAN

    If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV

    Key words: IT Support Engineer, Service Desk Engineer, Helpdesk Engineer, Help Desk Engineer, 1st Line, First Line, 2nd Line, Second Line, IT Engineer, IT Analyst

    Locations: Devon, Torquay, Newton Abbot, Exeter, Tiverton, Hayle, Honiton, Plymouth, Taunton, Paignton, Minehead, Plymouth

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