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    Food & Beverage Assistant Manager - Horley, Surrey, United Kingdom - Hampton by Hilton Gatwick

    Hampton by Hilton Gatwick
    Hampton by Hilton Gatwick Horley, Surrey, United Kingdom

    3 weeks ago

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    Description

    As our Food and Beverage Assistant Manager you will be responsible in assisting the F&B Manager for the supervising of the Food & Beverage Outlets, serving over 400 meals a day every day to the highest standards for our hotel guests, conference delegates and visitors.

    We pride ourselves on delivering the very best customer service experience.
    About Us

    The hotel, part of the Hilton brand, has 194 bedrooms and is directly linked to the North Terminal at Gatwick Airport, the UKs second busiest airport in the country.

    The hotel also has a gym and 2 meeting rooms.

    You will be a key part of the team, keeping us and the property successful and a great place to work.

    About You

    You must have experience of supervising a team role of at least 2 years in a high-volume food & beverage operation either a hotel environment or serviced restaurant site.

    You will be a strong planner, organised and a great communicator.

    Ability to deliver strong menu planning and be up to date in terms of food and drink trends across the retail sector.

    Excellent People skills to manage your team and deliver great hospitality to our guests.
    Ability to excel in a fast-paced environment with flexibility.

    Excellent communication skills, with a positive, problem-solving approach a can do attitude is essential as is your ability to switch into having a hands-on approach supporting your teams and the ability to keep them motivated and focused on sales targets.

    You will also be skilled in training colleagues and collaborating with your colleagues as part of the hotel management team.

    Be computer literate, capable to place orders and contact suppliers through our purchase order system.
    Always demonstrate a high standard of personal appearance and hygiene for you and your team
    Flexibility with shift times/availability to meet the needs of the business.
    We are looking for someone who has exceptional people management skills.
    Food Hygiene Level 3 Qualification (or be willing to take this qualification within 3 months of appointment)
    Do you have a passion for customer service and have excellent customer service skills?
    Are you loyal, positive, and hard working?
    Do you have a great can -do attitude?
    About the job

    To assist the F&B Manager ensuring that all food and beverage service areas operate to agreed cost controls and procedures, service standards, and maximise on sales.

    To ensure that the team and resources are managed within budgeted costs, and productivity norms, using every opportunity to use a flexible team who can operate competently in all areas of responsibility, as well as maintaining supplies and equipment to the right standards.

    To ensure there are effective communication, operating procedures, and training, as well as clear leadership and direction for the team.

    To comply fully with Hampton by Hilton brand standards, health & safety, fire, hygiene, and licensing requirements which will include training of the team, risk assessment reviews, updates, and hazard reporting.

    To ensure that all revenue opportunities are maximised within the areas of responsibility, which will include team sales training, bar display, and in conjunction with Deputy General Manager, to work on incentives and exploration of new revenue opportunities within these areas of responsibility.

    To manage costs and maintain control procedures including food and beverage ordering, equipment and F&B stocktakes.
    Attend meetings as required including Heads of Department, Operations Meetings, morning meetings etc, and cascade the relevant information accordingly.
    Training & Development
    All new team members to undergo departmental induction.
    Initial training plan in place and implemented for new team members.

    All staff in the department to receive a Personal Performance Plan at the beginning of each year or within 4 weeks of commencing employment.

    Reacting to training and development requests

    To assist with staff training and development, and to encourage them to upsell, and to continuously monitor and check standards of work and correct when necessary.

    People Management
    Ensuring all team members comply with our image standards.
    Ensuring that all team members comply with the company policies and procedures and operating standards. These include Performance & Attendance Management, Disciplinary and Grievance, code of conduct, house rules & regulations. Licensing Laws and Food Safety policies.
    Health and Safety
    Working with HR in the recruitment process for the department manpower planning processes and people plan delivery.
    Keeping up to date with all relevant Food Safety and General HASAW legislation including COSHH & Food Allergens
    Ensuring that overall standards of cleanliness and hygiene are always maintained in all outlets and public areas.
    All food servers trained in foundation certificate in food hygiene.
    All team members trained in health and safety.
    All legal notices displayed in the workplace.
    Maintaining all statutory records in line with company procedures and protocols

    FANTASTIC COMPANY BENEFITS:


    You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

    A Competitive Salary package which included a share of the Service Charge
    Discounted hotel room rates for you and your friends & family
    Full training provided.
    Extra days holiday for your birthday
    Flexible working arrangements
    Pension
    Free Car Parking when on duty
    Access to discounted travel and High Street discounts from various retailers
    Complimentary meals, when on duty
    Cycle to work scheme.
    Access to Healthcare Insurance
    Free Gym Membership

    EQUAL OPPORTUNITIES
    RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships.

    We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. TPBN1_UKCT
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