- To provide guidance to clients on the Completion of Certificates of Origin, EUR1, ATA Carnet's Arab, Egyptian and other International Trade documents and process all documents via the relevant systems. (Training & Support will be provided)
- To ensure that export documentation is completed in line with BCC accreditation requirements including the use of the E-Cert document application system.
- To ensure formal undertakings are completed and up to date for all users of the documentation service and to ensure all registration compliance is completed with the British Chamber of Commerce for the Chamber Customs service.
- To act in an advisory capacity to customers with regard to International Trade enquiries. This may include enquires relating to export documentation, export and import declarations, training, Translations, ATA carnets and Letters of Credit.
- To build relationships and rapport with new and existing customers, using this and other sales and business development actions to grow leads and convert to new business – both new customers and increased volumes.
- To secure bookings for International Trade Training courses.
- To facilitate a comprehensive translation/interpreter service to businesses including the processing of enquiries and quotes in order to meet customer requirements.
- To engage and commit to ongoing training, ensuring qualifications and knowledge on customs policies is up to date in order to carry out all the requirements of the role.
- To complete data administration and validation tasks, including but not limited to: scanning, filing supporting documents, invoicing and data input into CRM and other relevant services systems. Keeping relevant documentation records in line with HMRC compliance requirements.
- Assist with the marketing and social media content for the International Trade Department and ensure that members and clients are aware of the services available to them at all times.
- Ideally have experience within a similar Export Documentation or Customs role.
- Must be, or be willing to undertake, BCC Certification standard for Export Documentation qualification, Chamber Customs services training/qualification & UKNATACO ATA Carnet training.
- Must be customer and sales focussed with the ability to communicate confidently at all levels both within the Chamber and its external customers via telephone, e-mail and face to face.
- Must have proven experience in roles which require accuracy, compliance and attention to detail, with the ability to work quickly to demanding deadlines.
- Excellent time management skills and the ability to manage a range of different tasks and high volumes of transactions.
- Must be willing to work flexibly according to demand and delivery of the service.
- Must be IT literate in Microsoft Office and enjoy using computer based systems daily.
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International Trade Advisor - Worcester, United Kingdom - Herefordshire & Worcestershire Chamber of Commerce
Description
About us:
Employing Organisation
The employing organisation for this role is the Herefordshire & Worcestershire Chamber of Commerce (HWCC). HWCC is a member-led, not for profit organisation working to support local business communities and our large network of Members. Finalists in the World Chambers Competition awarded one of the Sunday Times Best Not-for-Profit Organisations to Work for 2018 – 2021, and accredited at Investors in People Platinum level, these are exciting times to join us.
We are proud to look after our employees, as a Working for Carers member we understand the challenges faced by working carers. We also actively support our cadets, reservists and veterans through our HR policies, and we are committed to the Armed Forces Employers Recognition Scheme with a gold accreditation. We also have a team of Wellbeing Champions who dedicate their spare time to raise awareness and to support the workforce's wellbeing.
Job introduction:
We now have an exciting opportunity for someone to join our International Trade team as an International Trade Advisor. As an International Trade Advisor you would be responsible in providing a comprehensive Export Documentation, Customs Declarations , Translations & International Trade Training service to the Chamber members and clients.
JOB DESCRIPTION
POST: International Trade Advisor
REPORTING TO: International Trade Manager
GRADE: £24,778 - £27,424 per annum
LOCATION: Worcester
WORKING HOURS: 20 hours
Main responsibilities:
Ideal Candidate:
Benefits:
We offer an excellent benefits package which includes: 29 days annual leave (increases with service) plus Bank Holidays, Birthday Leave and access to Westfield Health. We also provide a range of work-life balance policies, pension scheme and are an equal opportunities employer. Our employees also have access to extensive training opportunities, onsite parking and annual team building events.
Herefordshire & Worcestershire Chamber of Commerce is an equal opportunities employer.
A full job description for this position is available on our website:
Application deadline: Thursday 2nd May 2024
Interviews are expected to take place on: Monday 13th May 2024
Job Types: Part Time
