Business Analyst - Nottingham, United Kingdom - Kerridge Commercial Systems

Kerridge Commercial Systems Nottingham, United Kingdom

5 hours ago

Permanent Full time

Description

"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

At KCS the primary role of the Business Analyst is to analyse, capture and define product requirements in accordance with business priorities. The Business Analyst takes responsibility for both the scope and success criteria of new features that have been identified. New features could be market, customer, or project driven – with the Business Analyst working closely with the relevant stakeholders in each case. Collaborative relationships will exist with the Product Owner and development teams to ensure that the requirements vision is engineered correctly, with Business Analyst approval.

Key Responsibilities:

Collaborates with relevant Business Stakeholders to understand vision, business objectives and team/departmental priorities

Elicits business requirements using various techniques in order to ascertain what a market or customer needs are

Evaluates information received in terms of needs in order to understand and distinguish must haves versus nice to haves

Overlays key requirements with current system processes and workflows to understand functional gaps

Documents requirements following standard processes and procedures (workflow and data diagrams, conditions, flow of events, exception criteria, acceptance criteria, expected outcomes) in such a format that development teams can easily understand the ask

Works with the Product Owner and Development Teams to decompose and refine an appropriate solution, while assessing effort estimates for the proposal

Validates and achieves sign-off on scoping with stakeholders before requirements are prioritised within the product backlog

Communicates time and effort estimates to the Project Manager / Customer Stakeholder

Participates in team ceremonies; acting as the subject matter expert and go to person for these requirements

Acts as a liaison between the customer/market/business and the development teams; ensuring that any questions are answered accurately and in a timely manner ensuring that team progress is not hindered

Attends sprint reviews to monitor progress of development; ensuring that the team stay on track and do not deviate from the agreed set of requirements

Completes a final review of the development against the requirements and gives approval for release

Facilitates UAT workshops by defining UAT criteria, transferring knowledge to the end user while tracking the success of the UAT

Achieves customer/business sign off on the delivered features

Works with the Technical Authors to ensure that appropriate product documentation is captured, detailing how the new features are configured and operate on the system

Hands over the development to the Support Team and wider business by providing appropriate documentation and/or training

Experience & Knowledge:

Experience in working with different business partners and customer stakeholders, of varying seniority levels, to understand business needs as well as the commercial benefits any solution will bring to all parties

Experience and knowledge of ERP products for both SME and Enterprise level customers

Knowledge of the rental industry and relevant market verticals eg) Construction and events

Experience in working with Agile delivery and business teams (e.g. Scrum or Kanban etc.)

Experience in the decomposition of requirements (Initiative to Epic to Story), story pointing, backlog refinement and sprint ceremonies

Skills & Competencies:

The ability to solve problems and take decisive action within a highly complex ecosystem and within a global context

The ability to facilitate and clearly document and communicate product requirements effectively to all levels of business, delivery and customer stakeholders

The ability to build and maintain strong and trusted relationships with all levels of business, delivery and customers stakeholders

The ability to present objectively with authority and confidence to senior levels of business, delivery and customer stakeholders

The ability to collaborate with technical teams in order to establish a vision, analysing trade offs between requirements, usability and performance

The ability to adapt to change in any periods of change/disruption

The ability to accurately prioritise, organise and plan their work and to seek continuous improvement to drive efficiencies in their product space

The ability to progress multiple projects simultaneously, tracking defined milestones against agreed timelines

The ability to critically analyse own work, and that of the wider team – providing constructive feedback within the wider team

Key KCS behaviours:

Must have a pro-active, positive, open and collaborative approach to working with others in a team

Must be open to learning new skills and self-development to drive both personal and team growth

Must be comfortable in giving feedback at all levels with integrity as well as receiving it to build trust

Company Info

inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry – wherever they are in the world.

With a unique depth of knowledge and experience in the rental industry, inspHire has a wide range of clients who rent, sell and service construction equipment and audio-visual and event products.

Our pedigree has helped us develop state-of-the-art solutions, including two cloud subscription products, OnRent and Current RMS, which take our customers into a new era of flexible, scalable and readily available trading - wherever and however they work.

Equal Opportunities

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.

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