Jobs
>
Bristol

    Apprentice Technical Engineer - Bristol, United Kingdom - CDS, a Hewlett Packard Enterprise company

    CDS, a Hewlett Packard Enterprise company
    CDS, a Hewlett Packard Enterprise company Bristol, United Kingdom

    3 weeks ago

    Default job background
    Description

    Who We Are

    CDS, a Hewlett Packard Enterprise company (CDS) is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration. CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise's values and commitments to employees and customers alike.

    Role Overview

    To provide break fix, installations, and maintenance services across a range of multi-vendor (IBM, Dell, etc.) and HPE technologies and services at multiple locations, including, but not limited to: Servers, Storage, Networks, and Printers.

    Detailed Job Description

    The tasks will include (but not limited to):

    1. Handling a large variety of service requests, from routine repair and maintenance of hardware/peripherals, to configuring components and supporting technical issues for large, complex multi-platform systems.
    2. To be aware of, and adhere to, customer contractual obligations and service level agreements.
    3. Build and maintain ongoing relationships with our customers and deal with them in a polite and professional way.
    4. To learn the fundamentals of recognized business practice in the context of a working customer support environment.
    5. To work closely with assigned mentors to learn all aspects of support operation including customer call handling and technical ability.
    6. To maintain and contribute towards technical documentation to support technical solutions and initiatives.
    7. To inform line management of all instances of customer dissatisfaction immediately they are known and escalate as necessary.
    8. Support and adhere to all company performance and service delivery metrics.
    9. Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
    10. Handles customer-relations problems promptly and appropriately, escalates issues according to established procedures.
    11. Continuously utilizes on site customer visits and contacts to identify and report new business opportunities (hardware and services) for the benefit of overall business growth.

    Skill & Qualifications Required

    Required Qualifications:

    • Full Driving Licence required: the role will have a mobile element. A company vehicle (or cash allowance) will be provided after a qualifying period.
    • GCSE's including GCSE Maths, English and IT A-C grades. Any IT qualifications are also desirable.

    Required skills and attributes:

    • Passion to build a career in the IT industry.
    • Demonstrate willingness to learn & commitment.
    • Customer services experience (preferred).
    • Must be quick thinking & articulate as will be dealing & looking after multiple clients.
    • Confident to speak on telephone and face to face with customers.
    • Have high mental agility.

    Notes:

    • To meet our customer requirements, working out of hours is commonplace and the successful candidates would be expected to take part in such activity once sufficient skill levels are achieved, with the end aim of joining a local on call rota.
    • Candidates must have a long-term aspiration of a career in the IT industry and be prepared to work hard to complete the challenging, formal IT Level qualification.

    Apprenticeship Framework: IT Professionals

    Vacancy Type: Level 3 Apprenticeship (+Level 4 optional)

    Expected Duration: Average duration of the apprenticeship training is 18 months

    Working Week: 37.5 hours per week

    Opportunity to move into the Technical Field Engineer role for those with aspirations and upon meeting the high standards required

    Prospects: Long term career progression within the HPE CDS business

    Prospects: Long term career progression within the HPE parent company with opportunities in Aruba Networking, Account Management and Professional service areas of the business*

    Both HPE CDS and the parent company HPE prefer to promote from within

    Other relevant information:

    • Company Car or Allowance
    • 2-year Programme
    • Different locations

    Our Company is focused on growth and your position could be a key enabler in delivering on our strategic goals. Join our team to make a difference

    Check out our privacy policy:

    #J-18808-Ljbffr
  • Bennett and Game Recruitment LTD

    Technical Sales Engineer

    2 weeks ago

    Bennett and Game Recruitment LTD Bristol, United Kingdom Full time

    Technical Sales Engineer - re required to join a leading international construction and engineering organisation offering a range of unique products to the subsidence and Ground Engineering sector covering the London and Bristol areas. The Technical Sales Engineer will be ideally ...

  • Swindale Parks Recruitment

    Technical Sales Engineer

    2 weeks ago

    Swindale Parks Recruitment Bristol, United Kingdom Full time

    Our client, a long established & leading supplier of engineering components & consumables to a multitude of industrial sectors is seeking a Technical Sales Engineer as part of their ongoing expansion. · As Technical Sales Engineer, you will be responsible for developing a portfol ...

  • Irecruit4

    Technical Support Engineer

    2 weeks ago

    Irecruit4 Bristol, United Kingdom Full time

    iRecruit4 are currently seeking a confident and responsible person to join our clients team in Bristol BS15. The primary role will be to work alongside the Technical Support Engineer to create costings, drawings, BOM's and production routes for the manufacture of technical brush ...

  • ADLIB

    Technical QA Engineer

    2 weeks ago

    ADLIB Bristol, United Kingdom

    **Pioneering tech company with world-leading haptic & tracking tech.**: · - **Work on touchless interfaces being rolled out with household names.**: · - **Global product reach backed with huge investment.** · A pioneering tech company with world-leading haptic and tracking techno ...

  • Advanced Technical Recruitment

    Technical Sales Engineer

    1 week ago

    Advanced Technical Recruitment Bristol, United Kingdom

    My client, who is a distributor of specialist Photonics, Optics and Laser based products and systems, now requires a further Sales Engineer to join their team. · Based within commuting distance of my client's facility in Oxford, or from a home office, you will be an experienced F ...

  • Workwales

    Internal Technical Sales Engineer

    1 week ago

    Workwales Bristol, United Kingdom

    Internal Technical Sales Engineer · Hybrid working available · Avon · £competitive · An established business in the Avon area of Bristol are currently seeking to strengthen their sales team by the recruitment of an Internal Technical Sales Engineer. · The purpose of the role is t ...

  • JAM Recruitment Ltd

    Nuclear Technical Coordination Engineer

    2 days ago

    JAM Recruitment Ltd Bristol, United Kingdom Full time

    Are you an experienced Engineer with a background covering a number of disciplines? Do you have experience of configuration management? Are you looking for your next opportunity to support solutions within the nuclear sector? If so, the following permanent role may be right for y ...

  • Vadis People Service Ltd

    Technical Engineer

    1 week ago

    Vadis People Service Ltd Wootton, United Kingdom

    Technical / DevOps Engineer · Hybrid - Oxfordshire & Flexible Work from Home · Circ £40,000 - £45,000 + Attractive Benefits including bonus · An exciting opportunity is available to take on a DevOps / Technical Engineer role with an innovative, successful and fast-growing Softwar ...

  • Bennett And Game Recruitment

    Technical Engineer

    14 hours ago

    Bennett And Game Recruitment Bristol, United Kingdom £45,000 - £47,500

    Technical Engineer - required to join a leading international construction and engineering organisation offering a range of unique products to the subsidence and Ground Engineering sector covering the London and Bristol areas. The Technical Engineer will be ideally located in alo ...

  • Framatome

    Technical Engineer

    2 weeks ago

    Framatome Bristol, United Kingdom

    TA - DESIGN & ENGINEERING - TAE - Safety, process and systems design coordination and management · Non fixed term · Framatome is a major international player in the nuclear energy market recognised for its innovative solutions and value-added technologies for designing, buildin ...

  • Yolk Recruitment Ltd

    Technical Engineer

    9 hours ago

    Yolk Recruitment Ltd Abertillery, United Kingdom

    **Technical Engineer** · **Blaenau Gwent** · **£33,000 - £35,000 DOE** · Yolk Recruitment are working with a manufacture who has been operating worldwide for 100 years, and their South Wales site has been operating for 40 years. They are one of the largest employers within the lo ...

  • Framatome

    Technical Engineer

    2 weeks ago

    Framatome Bristol, United Kingdom

    Mechanical Calculations Engineer · Non fixed term · Installed Base BU is in charge for Framatome's nuclear engineering and services for operating nuclear plants, for new build projects and for installations in decommissioning phase.The Installed base BU has more than 60 years o ...

  • Omega Resource Group Limited

    Technical Sales Engineer

    1 week ago

    Omega Resource Group Limited Yate, United Kingdom

    Technical Sales Engineer · Permanent · Machinery / Automation · Bristol / Yate · This is an outstanding opportunity for an experienced Technical Sales professional to join an organisation as a Technical Sales Engineer. · You will be responsible for generating and managing third p ...

  • Rise Technical Recruitment Limited

    Technical Sales Engineer

    1 day ago

    Rise Technical Recruitment Limited Newport, United Kingdom

    Technical Sales Engineer / Graduate (Civil / Structural) · £30,000 - £50,000 + Bonus + Full Sales Training + Career Progression + 33 Days Holiday + Pension + Early Finish Fridays + Private Medical Insurance + Company Benefits · Office-based, commutable from Newport, Cwmbran, Car ...

  • Acorn by Synergie

    Technical Process Engineer

    1 week ago

    Acorn by Synergie Bridgwater, United Kingdom Full time

    £40,000-50,000 per annum - Bridgewater day shift · The Technical Process Engineer will be the engineering lead to define and deliver new engineering projects that enhance the manufacturing capability of the Bridgwater site. They will be responsible for the successful delivery of ...

  • Omega Resource Group

    Technical Improvement Engineer

    2 weeks ago

    Omega Resource Group Cardiff, United Kingdom Full time

    Role: Technical Improvement Engineer · Salary: £27,783 · Location: Cardiff · Permanent Position · I am working exclusively on behalf of my clients who operate within a range of industries and are providers to some of the largest engineering companies worldwide. · The Technical Im ...

  • Acorn by Synergie

    Technical Project Engineer

    1 week ago

    Acorn by Synergie Bridgwater, United Kingdom Full time

    · £40,000-50,000 per annum - Bridgewater day shift · The Technical Project Engineer will be the engineering lead to define and deliver new engineering projects that enhance the manufacturing capability of the Bridgwater site. They will be responsible for the successful delivery ...

  • Assystem

    Technical Coordination Engineer

    5 days ago

    Assystem bristol, United Kingdom

    Job DescriptionAssystem is an international company with one mission: accelerate the energy transition around the world. · Every day, our 6,500 switchers located in 12 countries (Europe, Middle East, Pacific Asia & Africa) connect their six thousand billion neurons to tackle the ...

  • Peaple Talent

    Technical Support Engineer

    5 days ago

    Peaple Talent bristol, United Kingdom

    Job DescriptionTechnical Support Engineer | Hybrid – Bristol | Permanent | £40,000 · Are you an experienced technical support engineer seeking new opportunities? We are currently on the lookout for talented individuals on behalf of one of our esteemed clients in the professional ...

  • Peaple Talent

    Technical Support Engineer

    5 days ago

    Peaple Talent bristol, United Kingdom

    Technical Support Engineer | Hybrid – Bristol | Permanent | £40,000 · Are you an experienced technical support engineer seeking new opportunities? We are currently on the lookout for talented individuals on behalf of one of our esteemed clients in the professional services secto ...