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    Operational Support Assistant - Scunthorpe, United Kingdom - Ongo Recruitment Ltd

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    Full time Customer Service / Support
    Description
    Job Title: Operational Support Assistant


    Location: Scunthorpe


    Hours: Full time


    Pay: £12.18 per hour


    Overall purpose of job: Providing specialized technical support and carrying out administrative tasks across Waste Services functions.

    Expected to handle various duties and may need to perform additional tasks aligned with the role.



    Main responsibilities:
    • Supporting inquiries from customers, staff, and operatives through phone, email, and face-to-face interactions.
    • Resolving complaints and inquiries related to Waste Services.
    • Maintaining waste-related correspondence and records.
    • Producing reports and assisting in administrative tasks for the service area.
    • Handling clerical duties, including word processing, spreadsheets, databases, and office tasks.
    • Managing finance recovery processes, processing invoices, and coordinating office supplies.


    Knowledge, skill, and experience essential:
    • Proficiency in software packages like Word, Excel, Access, Powerpoint, and email.
    • Experience in financial management systems and administration environments.
    • Strong communication and organizational skills.
    • Ability to work independently or in a team, manage workload efficiently, and meet deadlines.
    • Customer service abilities, including dealing with various stakeholders and maintaining confidentiality.
    • Problem-solving skills and ability to innovate in job tasks.


    Contacts and relationships:
    • Regular contact with service providers, account holders, and colleagues within Waste Services.
    • Interaction with the public, Councillors, and other stakeholders.


    Decision making:
    • Resolving complaints and inquiries, recommending actions for data improvement, and prioritizing workload effectively.
    • Discussing service delivery with external providers and interpreting instructions.


    Responsibility for resources:

    Financial resources:
    • Handling cash and cheque income.

    Physical resources:
    • Using office equipment and supplies.

    Environment & Work demands:
    • Adapting to changing work levels and patterns, responding flexibly to problems, and handling interruptions.


    Physical demands:
    • Mainly working in office environments, involving sitting, keyboarding, standing, driving, and occasional lifting.


    Working conditions:
    • Primarily office-based with occasional unsocial hours and weekend work.
    • Engaging with upset or difficult individuals and sticking to deadlines.

    If this opportunity resonates with your expertise and career aspirations, we look forward to hearing from you.



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