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    Client and Adviser Support Administrator - Leeds, United Kingdom - QBE Insurance

    QBE Insurance
    QBE Insurance Leeds, United Kingdom

    3 weeks ago

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    Description

    Time Type:
    Full time

    To provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained
    The Claims team has been built to meet the evolving needs of our business and our customers.

    The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region.

    Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognised for its technical expertise

    To provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained .

    Undertake a range of duties to provide effective support to internal claims handling teams
    Operate an effective 'helpline' facility to clients to provide a high standard of client care
    Respond to client requests in accordance with service standards
    Maintain databases and documentation including the logging of new claims within agreed service levels, to allow the Claims team to offer an excellent standard of serve
    Conduct a continuous review of the status of all outstanding claims
    Intermediate level of understanding of Word and Excel

    That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you.

    It's in the culture of our business, our QBE DNA, to support our people.

    In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

    At QBE, we view our people as our most precious asset.

    QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

    British Claims Awards 2022 Winner - InsurTech Award
    Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year
    Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response
    Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year
    We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent
    Inclusion of Diversity

    We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

    We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.

    QBE helps businesses build resilience through risk management and insurance.

    As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy.

    To find out more about why you should work for QBE, visit our careers website .
    If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to APPLY NOW
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