- Responding to customer queries, complaints, and requests via phone, email, or chat.
- Assisting customers with product setup and resolving any technical issues they might experience.
- Informing customers about specialized product functionalities and features.
- Following up with customers to ensure that reported technical difficulties have been resolved.
- Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management.
- Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback.
- Analyzing customer feedback and advising management on areas of improvement.
- Maintaining client accounts and updating billing information as needed.
- A bachelor's degree in information technology, or a similar field.
- A minimum of two years' experience working as a client support specialist, or a similar role.
- Working knowledge of remote service tools and help desk software, such as ISL Online, SysAid, and freshservice.
- Excellent knowledge of customer relationship management best practices.
- Exceptional written and verbal communication skills.
- Solid analytical and problem-solving skills.
- Strong multitasking and organizational skills.
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Implementation Specialist Job Description
1 week ago
TheShopworks London, United KingdomShopworks provides WorkForce Management solutions to companies within the retail, leisure and hospitality sectors with between 300 and 30,000 staff and up to 4,000 retail venues and across multiple countries. · We have an innovative sales process which relies on the successful ma ...
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Specialist Production Instructor
3 days ago
Ministry of Justice London, United Kingdom**Specialist Production Instructor (SPI) : CREDS Team - HMP Wandsworth ** · **£32,791** · **London**: · As a Band 4 Specialist Vocational Instructor you will lead a team of prisoners within the workshop helping them to become the best versions of themselves. Finding employment up ...
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Spi
5 days ago
Ministry of Justice London, United Kingdom**SPI - Industries ** · **£32,791** · **London**: · **Organisation Level**: · Delivery - The jobs at this level will be task focus delivering defined activity or service. · **Overview**: · Job holders within this Group Profile will be responsible for providing supervision, knowle ...
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Specialist Speech and Language Therapist
3 days ago
Guy's and St Thomas' NHS Foundation Trust London, United KingdomWe have an exciting opportunity for a Specialist Speech and Language Therapist to join our head and neck oncology team. We are seeking an experienced and enthusiastic Speech and Language Therapist with specialist skills in managing adults with acquired disorders of swallowing and ...
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Whittington Hospital NHS Trust London, United Kingdom**Main Roles and responsibilities**: To demonstrate highly specialist clinical expertise in the assessment, treatment and management of language and communication problems in children and young people, providing appropriate specialist assessment and intervention and evaluating ou ...
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Speech & Language Therapist
14 hours ago
Central London Community Health Trust London, United KingdomProvide clinical leadership within the specialist field ensuring that this reflects national and local policies and Direct line management responsibility for a team of specialist clinicians and Directly responsible for the delivery of a highly specialist SLT Communicate highly co ...
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Specialist Orthoptist
14 hours ago
Moorfields Eye Hospital NHS Foundation Trust London, United KingdomA full job description is attached. To be responsible for the orthoptic assessment, diagnosis and appropriate management of new patients referred to the orthoptic department from the Trusts specialist and sub-specialty services. To collaborate with the specialist services to ensu ...
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Advance Into Justice
1 week ago
HM Prison & Probation Service London, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £30,471 - £35,087- The national salary range is £30,471, London salary range is £33,506 - £35,087. Your salary will be dependent on your base location**Job grade**: · - Executive Officer- Band 4**Contract type**: · - Fixed Te ...
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Specialist Speech and Language Therapist
1 day ago
Central London Community Health Trust London, United KingdomTo prioritise and manage a mainly neurological caseload independently, making differential diagnosis & clinical management decisions on the basis of evidence from assessment frequently weighing up complex clinical management decisions in the context of conflicting clinical indica ...
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Medical Technologist Sleep
1 week ago
Guy's and St Thomas' NHS Foundation Trust London, United KingdomAn exciting opportunity has arisen to become part of a highly motivated, multidisciplinary team in the Adult Sleep Disorders Centre at Guy's Hospital. Sleep Disorders Medicine is a rapidly expanding specialist field and we are looking for healthcare scientists or graduates who wi ...
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Specialist Speech and Language Therapist
1 week ago
Imperial College Healthcare NHS Trust London, United KingdomThis is a 6 month fixed term contract opportunity for a Speech and Language Therapist to work within level 3 and level 2 Neonatal Units at Imperial College Healthcare NHS Trust. The post holder will be an experienced Speech and Language Therapist with advanced skills in the field ...
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Clinical Physiologist Sleep
1 week ago
Guy's and St Thomas' NHS Foundation Trust London, United KingdomAn exciting opportunity has arisen to become part of a highly motivated, multidisciplinary team in the Adult Sleep Disorders Centre at Guy's Hospital. Sleep Disorders Medicine is a rapidly expanding specialist field and we are looking for healthcare scientists, Nurses or Allied H ...
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Camhs Team Administrator
5 days ago
Central and North West London NHS Foundation Trust London, United KingdomSee attached Job description and Person specifications. · Central and North West London NHS Foundation Trust is one of the largest specialist Mental Health Trusts in England, providing a wide range of mental health and substance misuse services for a population of 1.7 million peo ...
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Central London Community Health Trust London, United KingdomThis post has responsibility for leading a team of SLTs providing domiciliary and outpatient care to patients in the Borough of Brent. The post holder will be an autonomous practitioner providing highly specialist speech and language therapy services to a community caseload of cl ...
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Guy's and St Thomas' NHS Foundation Trust London, United KingdomThe NHS Specialist Pharmacy Service is recruiting in parallel 5 enthusiastic and dynamic pharmacy professionals to join the NHS Specialist Pharmacy Service (SPS) Procurement team. These new posts will become Associate Regional Pharmacy Procurement Specialists working to the exist ...
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Occupational Therapy Assistant
4 days ago
East London NHS Foundation Trust London, United KingdomThis post is an opportunity for a Band 4 Occupational Therapy Assistant to work in the Medium Secure Forensic Service this a 12 month fixed term/secondment post. This role involves being part of the Recovery-focused Occupational Therapy Team carrying out specialist group and indi ...
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Advice Worker
1 week ago
New Horizon Youth Centre London, United KingdomJob description · We're looking for a creative, motivated, dynamic and approachable individual to join our team supporting young people who are homeless or unsafe into safe and secure accommodation. You will work within the housing team to deliver an effective advice service, mai ...
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Sales Specialist
1 week ago
Page Group London, United KingdomAs a Sales Specialist you will build strong networks and relationships to sell key orthopaedic technologies. · **Client Details** · One of the largest medical device businesses in the world, with broad-reaching impact in health care, producing life-changing breakthroughs every da ...
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Specialist Speech and Language Therapist
4 days ago
Central London Community Health Trust London, United KingdomThe post holder will also provide a specialist service to children attending mainstream school with Speech/Language and communication needs (SLCN) working closely with parents/carers, and staff to enable children to develop their speech, language and communication skills and to a ...
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National Security Division
1 week ago
HM Prison & Probation Service London, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £37,909 - £42,251**Job grade**: · - Other- NPS Pay Band 5 National**Contract type**: · - Permanent**Type of role**: · - Operational Delivery**Working pattern**: · - Full-time**Number of jobs available**: · - 2Contents · Locat ...
Client Support Specialist Job Description - United Kingdom - Templatedata
Description
Client Support Specialist Job Description
Learn about the key requirements, duties, responsibilities, and skills that should be in a client support specialist job description.
Client support specialists specialize in customer relations. Their duties include providing technical and product support, helping customers with product setup, and recording all customer complaints, comments, and requests.
Client Support Specialist Job Description Template
We are looking for a dynamic client support specialist to join our company. In this role, you will be required to attend to all customer queries, comments, and requests via phone or email. You'll also be helping clients set up their products and walking them through its features.
To ensure success as a client support specialist, you should be able to display exceptional client service skills and the ability to support customers with technical difficulties in a timely manner. Ultimately, a top-notch client support specialist should be a solution-driven individual who can explain complex product information in a helpful way.
Client Support Specialist Responsibilities:
Client Support Specialist Requirements:
Learn about the key requirements, duties, responsibilities, and skills that should be in a customer support manager job description.
Top 5 customer support manager interview questions with detailed tips for both hiring managers and candidates.
Learn about the key requirements, duties, responsibilities, and skills that should be in an Account Coordinator Job Description.
Top 5 account coordinator interview questions with detailed tips for both hiring managers and candidates.
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