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    Senior Manager Laboratory Services - United Kingdom - Azenta, Inc.

    Azenta, Inc.
    Azenta, Inc. United Kingdom

    2 weeks ago

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    Description
    Senior Manager, Global Service
    Reporting to Senior Director, Global Service Leader, Sample Management Solutions

    Azenta Life Sciences is an industry leader in supplying innovative Cold Chain Storage (Capital Equipment) and Laboratory instruments for the most demanding situations and needs.

    The Senior Manager, Global Service will be responsible for leading the Global Service team and implementing strategies which build the infrastructure to deliver scalable, world class customer service and profitable P&L through driving services bookings, revenue and utilization.

    Work in partnership across functions to support the life cycle of a product from Sales to Engineering to Product Management.

    Ensure our Global team excels at operation execution and creating trustworthy and successful customers relationships.
    Work with Regional Service leaders on headcount management and team structure to implement impactful, scalable solutions.
    Determine service execution strategy by region and product line (Direct / Distributors / Integrators / 3rd Party Service Providers)
    including extensive Management / Leadership experience.

    Strong track record of delivery across a broad spectrum of customers, ranging from Mid-Market to Large accounts, including pharma, healthcare and research academies.

    Outstanding communication and engagement skills with the ability to lead teams on a remote basis, support the delivery of functional and strategic projects and enable teams to exceed goals and spend more time with customer.

    Travel - 50%
    #
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