Payroll Team Lead BPO - manchester, United Kingdom - Symatrix

Description

PAYROLL TEAM LEAD (BPO Payroll Processing environment).

BASED IN MANCHESTER

Large-scale Payroll environment.

BASED IN MANCHESTER

As this is a Financial position, background checks will need to be carried-out and you should confirm in-writing (email) that you would expect clear background checks.

Eligibility for UK Government Security Clearance is also required (so you should confirm in-writing (email) that / how you meet the eligibility criteria for this, when submitting your CV / application).

Introduction:

Considered to be among the leading players in Oracle Payroll Outsourcing in the UK, we offer a warm, friendly atmosphere, interesting & challenging work with a professional & experienced Team, good career advancement opportunities and we are expanding heavily, making a panoply of new opportunities.

With plenty of scope for up-skilling and gaining further accreditation (much of the accreditation & upskilling supported (such as CIPP)), we are also considered good payers (see below for Package details); we believe in fairly rewarding our staff for their hard work and loyalty.

Job Purpose:

The Symatrix Managed Services Teams offer a range of services to our Customers:

• Application support, covering the entire suite of Oracle HRMS products, including HR, Self Service, Learning Management, Recruitment and Payroll on both E-Business Suite and HCM Cloud
• Hosting and DBA Services
• Business Process Outsourcing for HR Administration and Payroll Solutions
• Testing as a Service (TaaS).

The Payroll Team Lead will provide a first point of contact for specified BPO Team Customers:

• Providing a positive, personal, responsive and efficient service to all customers
• Providing the fastest route to Customer resolution
• Setting clear expectations and following-up on what we say
• Recognising & respecting differing levels of technical knowledge and adjusting your communication style accordingly
• To maintain Customer satisfaction (which will be monitored through Customer satisfaction surveys).

Main Duties & Responsibilities:

• Resolve & provide advice and guidance on Payroll queries from employees, HMRC and other 3'rd-parties
• Ensure that confidentiality of Customer data is maintained at all times
• Provide scheduled Payroll Reports
• Support the BPO Manager in providing regular service delivery reports and attending Customer service review meetings
• Customer advisor on Payroll legislation
• To work in-line with all Payroll processes as per documented manuals
• Document changes to Customer process and procedures
• To plan the workload and checklist of the Customer for each Months' Payroll and ad-hoc cycles
• To supervise and plan the workload of Team members to ensure HR and Payroll data is input and processed in a timely and accurate manner to ensure continual SLA adherence
• Support the Team to ensure that they deal with all Customer telephone enquiries in-line with the applicable SLA
• Perform regular catch-ups and annual PDRs, including setting-up and monitoring the Team's objectives
• Supporting the BPO Manager with Team planning and monitoring annual leave.
• Work with cross-departmental Teams, both internally and with the Customer, to deliver exceptional service
• UAT (User Acceptance Testing) of any System changes
• To work in line with the Symatrix ISMS
• To undertake any other reasonable / appropriate duties, to ensure the smooth running of the Company
• To support new Customers when required, the on-boarding of new Customers and UAT of new Customer solutions
• To highlight continuous improvements to the HR and Payroll processes to drive continual service improvement

Person specification – Knowledge / Experience / Skills / Qualities:

ESSENTIAL:

• PROVEN Supervisory & Team Leading experience
• ABILITY to assimilate information & to follow Instructions
• DETAILED knowledge of UK Payroll legislation
• UK BASED (& you must be able to commute to our Manchester (City Centre) Office)
• PROVEN and EXTENSIVE experience of UK Payroll Administration
• SOLID knowledge of Data Protection and Information Security regulations
• SOLID / FULL EXPERIENCE of large UK Payrolls
• SOLID EXPERIENCE of working in a fully managed Payroll environment
• FULL & DETAILED EXPERIENCE of working for an outsourcing provider
• A positive "can do" approach (to work & generally)
• ABSOLUTE COMMITMENT to delivering the highest standards of Customer care
• ABILITY to work in a fast-moving, dynamic Environment
• DEMONSTRABLE / PROVEN ability to build and maintain strong relationships with Customer peers
• EXCELLENT / OUTSTANDING personal communication skills
• Including a VERY GOOD Telephone manner
• OUTSTANDING inter-personal skills
• VERY STRONG Team-player
• EXCELLENT problem-solving skills
• CURRENT / Up-to-Date or PRIOR experience of Oracle HR and Payroll (E-Business or HCM Cloud)
• FULL EXPERIENCE of Oracle HRMS Implementation / Projects

DESIRABLE:

• Experience of Systems Support (Payroll Systems)
• Experience of a Help Desk or Service Desk
• Experience of reporting tools
• Detailed knowledge of UK HR legislation
• Experience of working in a Team when a new HR & Payroll solution has been implemented
• CIPP QUALIFIED

Benefits Package:

Competitive Salary, Company Pension, 25 days holiday, option to buy an additional 5 holiday days, your own birthday as an additional holiday after two years' service, flexible working, eye tests, private health care (with the leading health care provider), DIS benefit, cycle to work scheme, childcare vouchers, share option scheme, excellent training and learning opportunities.

What to do next (how to apply):

If you are an experienced Oracle PAYROLL PROCESING TEAM LEADER NOW... OR if you are at a level now where that slight step-up to Team Lead would be the next logical Career-move... AND you are searching for a new opportunity, then you have come to the right place and at definitely the right time; please send your application to our Talent Acquisition Specialist VIA LINKED-IN quoting REFERENCE: "PAYROLL TEAM LEAD 2024".

Remember Background Checks, UK Government Security Clearance, UK Based (THE ROLE IS BASED IN MANCHESTER).

Remember; all applications will be treated in the strictest confidence, so there is no downside to sending in a CV.

Why work for us.?

There are so-many ways to answer this:

At Symatrix our vision is to unlock the endless possibilities of Oracle Cloud HCM and ERP.

We were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud - from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice In fact, because we truly listen, our services have all developed from customer demand.

After the introduction of Oracle Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premises expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from "adopting Cloud" to "embracing Cloud".

We are delighted to be able to say that we're an ISO27001, BACS and Cyber Essentials accredited business but there are many reasons that we're proud of what we've achieved over the years.