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    Implementation & Support Consultant - Glasgow, United Kingdom - Realise Recruitment

    Realise Recruitment
    Realise Recruitment Glasgow, United Kingdom

    Found in: Jooble UK O C2 - 2 days ago

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    Description
    IT Support Consultant

    We are looking for a suitably experienced person for the role of IT Support Consultant with our IT & Telecoms client.

    This is a hybrid role being based out of their office in Glasgow, at customer their customers premises, and also from your own home where you can work remotely from.

    We are looking for an experienced technician who has supported o365 users and who ideally also has some experience of providing recommendations on technical solutions and builds.

    This role would be suited to an IT technician who has previously worked within an MSP environment and who would enjoy the varied aspect that this role will bring, from providing your main duties of 2nd and 3rd line technical support, to also accompanying sales colleagues at meetings with customers to help provide a more technical insight if required.

    Applicants must have a driving licence as solo travelling to and from client premises is also required and you will have access to a company vehicle for this.

    Providing end-user support both remotely and on-site


    • Supporting the sales teams in the recommendation of suitable products and services which will provide genuine benefit to customers
    • Attending customer meetings alongside commercial colleagues and answering technical questions in regard to propositions that have been put forward
    • Supporting in the creation of quotes
    • Providing technical support through the onboarding of new customer products
    • Escalating service or project issues that cannot be completed within agreed service level timeframes
    • Updating customer documentation on the CRM
    Two years+ experience as an IT Engineer working within a Managed Service Provider environment


    • Have supported the full o365 suite
    • Network troubleshooting skills with routers, firewalls, switches, and WAN connectivity
    • Strong working knowledge of Microsoft server products including Microsoft Server, Hyper-V, Microsoft Exchange
    • Desirable - Associate or professional certifications (Microsoft, Security, Networking)
    • Customer facing experience
    • Flexible in approach to resolving customer issues
    • Product and service awareness
    • Understanding of support tools, techniques and how technology is used to provide IT services
    • Self-motivated, with the ability to work in a fast-paced environment and deal with change or pressure when it arises
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