- Provide first-line technical support to end-users via phone, email, or in-person.
- Diagnose and troubleshoot hardware, software, and network issues.
- Escalate complex problems to the appropriate support teams, ensuring timely resolution.
- Document all support interactions and resolutions in the ticketing system.
- Assist with the installation, configuration, and maintenance of IT equipment and software.
- Collaborate with other IT teams to identify and implement solutions to recurring issues.
- Keep abreast of emerging technologies and best practices in IT support.
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Proven experience in a technical support role, preferably in a help desk or service desk environment.
- Strong knowledge of Windows and/or macOS operating systems.
- Familiarity with Microsoft Office Suite, Active Directory, and basic networking concepts.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication and interpersonal skills.
- Ability to work well under pressure in a fast-paced environment.
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
- Competitive salary commensurate with experience.
- Comprehensive benefits package
- Opportunities for professional development and career advancement.
- A collaborative and supportive work environment.
- Exciting projects and the chance to work with cutting-edge technologies.
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IT Support Technician
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Nigel Frank International Newcastle upon Tyne, United Kingdom**IT Support Technician** · **6 month initial contract (views to extend, or go perm)** · **On-site in Newcastle, 5 days per week** · **£100-200pd OUTSIDE IR35** · In this role, the successful individual will be supporting a manufacturing client in their day-to-day activities. The ...
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IT Support Technician
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In Technology Group Newcastle upon Tyne, United Kingdom Permanent, Full timeMy client is a leader in the legal sector, having received many awards for their standing, in addition to top-tier classification in the Legal 500 Dictionary Chambers UK Dictionary. As true as a Newcastle-born and bred company can be, they're avid supporters of the community, sup ...
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IT Support Technician
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In Technology Group Newcastle upon Tyne, United Kingdom Full timeMy client is a leader in the legal sector, having received many awards for their standing, in addition to top-tier classification in the Legal 500 Dictionary Chambers UK Dictionary. As true as a Newcastle-born and bred company can be, they're avid supporters of the community, sup ...
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2nd Line IT Support Technician
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2nd Line IT Support Technician
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ITECCO Newcastle Upon Tyne, United Kingdom**2nd Line IT Support Technician** · **Location**: Newcastle, UK · **Salary**: £24,000 - £28,000 · An exciting opportunity has arisen for a **2nd Line IT Support Technician** to join our Managed Service Provider team. · You will work collaboratively with our 1st Line Support team ...
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Junior IT Support Technician
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MFK Recruitment Washington, United KingdomOur fast-growing and multi-award-winning client in Pulborough is seeking a Junior IT Support Technician to join their team. · MFK Recruitment recruited a Junior IT Support Technician for my client 18 months ago, this individual has progressed very quickly in the company, so the o ...
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ICT Support Technician
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3rd Line IT Support Technician
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In Technology Group Metropolitan Borough of Gateshead, United Kingdom Full time3rd Line IT Support Technician Gateshead (Newcastle)£30,000 - £45,000Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newca ...
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Apprentice ICT Support Technician
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The GDST Newcastle upon Tyne, United KingdomStart date - as soon as possible Newcastle High School for Girls, Tankerville Terrace, Jesmond, Newcastle upon Tyne, NE2 3BA 36 hours per week Working Monday to Friday Full time - Full year. Salary: Full time - Apprentice Salary scales (annual pay review pending Sep ...
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IT Support Technician
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ITECCO Durham, United Kingdom**Job Title: IT Support Technician** · **Location: Durham, UK** · **Salary: £22,000 - £27,800** · We are seeking a talented and enthusiastic **IT Support Technician** to join a thriving multi-academy trust in County Durham. As an IT Support Technician, you will provide first and ...
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IT Technician/Service Desk/1st Line Support
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Central Employment Agency Gateshead, Tyne and Wear, United Kingdom £26,000 - £28,000Central Employment is excited to collaborate with a pioneering new client set to revolutionize their industry with data-driven solutions. As they embark on this transformative journey, they seek an Technical Support Engineer to bolster their expanding IT team. · Hours: Monday – ...
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ICT Support Technician
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ICT Support Technician
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IT Support Technician
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IT Helpdesk and Support Technician
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ICT Support Technician
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Saur Group Wallsend, Tyne and Wear, United KingdomPlace of Work/Group Company: Nijhuis Saur Industries UK/Eire Ltd, Wallsend, UK · Summary: · The ICT Support Technician will be a key member of the ICT Team providing remote support to all employees across the UK, offering technical assistance, troubleshooting, and resolving IT ...
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Senior Support Technician
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Lift Technician
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IT Service Service Desk Support Technician - Newcastle upon Tyne, United Kingdom - Careers Plus
Description
We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service.As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to end-users, and ensuring the smooth operation of IT systems.
Are you the right candidate for this opportunity Make sure to read the full description below.Responsibilities:
Requirements:
Benefits: