- Resolve support tickets in accordance with our IT support processes and maintain documentation
- Diagnose and resolve technical problems via the telephone, remote desktop or within the office/dealership for all computer hardware, software and peripherals using, where appropriate, a range of software tools and troubleshooting techniques
- Support users in the use of company IT systems, providing assistance and training where required
- Basic administration of telephony systems
- Administration of user logins for various systems
- Carry out system checks and where necessary work with external support providers to resolve issues
- Perform hardware repairs and upgrades
- A competitive salary
- 22 days Holiday per annum (excluding bank holidays)
- Company vehicle with fuel expenses
- Access to certified online training for self development
- Career progression and the opportunity to develop your skills
- Hours of work: Monday to Friday 8.30 to 5.30 but flexibility to work additional hours where required
- Able to communicate with staff at all levels of the business and franchise partners
- An understanding of Windows based computer networking, with a fundamental knowledge of different architectures, and protocols
- Ability to explain technical issues verbally and in writing to a non-technical audience
- Strong problem solving skills, using a logical and methodical approach
- A good awareness of computer security and an understanding of the implications surrounding it
- Ability to focus on quick solutions and prioritise workloads
- Self-motivated team player, resourceful and keen to learn and share knowledge
- Ability to work under own initiative and willing to take personal responsibility for issues
- Able to manage multiple priorities, be flexible and conscientious
- Be willing to attend training as necessary to keep up to date with the latest technology and internal system processes
- Automotive industry experience desirable
- Experience of Kerridge/ADP/CDK/Keyloop DMS would be an advantage
-
IT Support Technician
3 days ago
Nigel Frank International Hebburn, United Kingdom**IT Technician - Job Description** · Nigel Frank are proud to be representing a well established solicitation group in the North East in their search for an ambitious IT Technician. This role will predominately be focused around providing 1st line internal support for their larg ...
-
1st Line Support Technician
1 week ago
SOM-3 RECRUITMENT LIMITED Sunderland, United Kingdom**Role**: IT Support Technician · **Salary**: £21, % bonus scheme + benefits package · **Location**: Tyne & Wear, Sunderland (onsite 5 days per week) · **Do you have a passion for Information Technology with an excellent phone manner?** · This is a great opportunity if you are re ...
-
Mobile Support Pest Technician
6 days ago
PDA Search and Selection Ltd Sunderland, United Kingdom**Job Title: Mobile Pest Control Technician** · **Location: Covering North East England · **Salary:£30,319.90per annum (Inclusive of Standby allowance)** · **Benefits: Company Vehicle, company pension scheme, BUPA (single cover), 33 days holiday (including bank holidays)** · **Ho ...
-
2nd Line Support Technician
2 days ago
Plus Catalyst Limited Newcastle Upon Tyne, United Kingdom**2nd Line Support Technician** · Growing Newcastle tech company of approaching 50 staff requires 2nd Line Support Technician as part of its ongoing and future plans. · **_Reporting to the Support Team Leader _ _your main responsibilities as _ _2nd Line Support _ _Technician_ _ w ...
-
Ict Technician
6 days ago
ITECCO Durham, United Kingdom**IT Technician**Role**: IT Support Technician · **Location**: Durham, England · **Salary**: £22,000 - £26,000 DOE** INTERVIEWING IMMEDIATELY ** · My client is a leading schools trust in the North East of England and is looking for an **IT Support Technician** to join their expan ...
-
Electrical Maintenance Technician
1 week ago
Westray Recruitment Group Durham, United KingdomWHAT IS IN IT FOR YOU? · Annual salary of £40,367.08 · Regular pay reviews · Weekly pay · 22 days holiday plus statutory · Continental 12-hour shift pattern · Strong work life balance - 1 week off per month within the rotation · Regular overtime paid at time & 1⁄2 · Mini Health C ...
-
Pest Control
1 week ago
Vergo Durham, United Kingdom**Vergo **have an exciting opportunity for a Technical Inspector to join the team, working in the North East area. The primary function of the role will be to carry out quality assurance audits and escalation visits to several of our customers to assess the standard of pest preve ...
-
Electrical Maintenance Technician
4 days ago
Westray Recruitment Group Durham, United KingdomWHAT IS IN IT FOR YOU? · Annual salary of £40,367.08 · Regular pay reviews · Weekly pay · 22 days holiday plus statutory · Continental 12-hour shift pattern · Strong work life balance - 1 week off per month within the rotation · Regular overtime · Mini Health Care Package · Pensi ...
-
Drinks Dispense Technician
1 week ago
Right Now Recruitment Durham, United KingdomRight Now Group are currently partnered with an International Drinks Dispense client and industry leader who are recruiting for experienced Dispense Engineers within their Field Service Engineering team in the Durham region after a continued period of sustainedgrowth. · If you ar ...
-
Occupational Health Advisor
12 hours ago
Gel Resourcing Ltd Durham, United KingdomOccupational Health Advisor - Durham · A leading in-house client of ours in Durham is looking for an experienced Occupational Health Advisor, to work on a part-time, permanent basis, within their friendly and supportive team. · The role: · - Full OH Remit · - A mix of home and si ...
-
Senior Accountancy Assistant
1 week ago
Service Care Durham, United KingdomI'm currently recruiting for a Senior Accountancy Assistant Role in Durham (Hybrid). · **Location**: Durham (Hybrid) · **Contract**: Temporary Fixed Term (6 months), 24-30 Hours Per Week · **Rate**: £13-£15 per hour (UMBRELLA) · **Start Date**: ASAP · Service Care Solutions are c ...
-
Senior Accountancy Assistant
6 days ago
Service Care Solutions - Legal Durham, United KingdomI'm currently recruiting for a Senior Accountancy Assistant Role in Durham (Hybrid). · **Location**: Durham (Hybrid) · **Contract**: Temporary Fixed Term (6 months), 24-30 Hours Per Week · **Rate**: £13-£15 per hour (UMBRELLA) · **Start Date**: ASAP · **Contact**: & · Service Car ...
-
Administrator
1 week ago
Vergo Durham, United KingdomDue to exciting growth, we are looking for an administrator to join our team, to assist with smooth business operations. You will need to communicate with all corners of the business and undertake a wide variety of operational and customer facing tasks. This is a hybrid role with ...
-
IT Information Security Engineer
2 days ago
ITECCO County Durham, United Kingdom**Role: IT Infrastrcture Security Engineer** · **Salary: £28,000 - £35,000** · **Location: County Durham** · Secure your next career move as an **Infrastructure Security Engineer** · We are seeking a highly skilled and motivated individual to join our client and be responsible fo ...
-
Mechanically Biased Maintenance Technician
12 hours ago
Westray Recruitment Group Durham, United Kingdom**WHAT IS IN IT FOR YOU?** · 3 shifts Level 2 £41,838.83 per annum · 3 shifts level 3 £44,332.07 per annum · Onsite maintenance trainer available for Technicians who want to upskill in certain areas. · Paternity - 4 weeks (2 weeks full pay/2 weeks statutory) · Maternity - up to 5 ...
-
Maintenance Technician
1 week ago
PMR Durham, United KingdomPMR are seeking an experienced Maintenance Technician to work on site for our client, a national provider of Build to Rent developments, at their luxury development in Durham. · The Maintenance Technician performs technical and mechanical work that ensures the inside and external ...
-
Immunisation School Administrator
1 week ago
IntraHealth Durham, United Kingdom**Immunisation School Administrator** · **Bank & Casual contracts (commencing July/August 2023)** · **We are looking for Immunisation Administrators to assist our Vaccination Service from Offices in/around County Durham covering schools across Durham.** · IntraHealth is one of th ...
-
IT Network Manager
1 week ago
ITECCO Durham, United Kingdom**Role**: IT Network Manger · **Location**: Durham, England · **Salary**: £30,000 - £35,000 DOE · ** INTERVIEWING IMMEDIATELY ** · Are you looking for a hands on role managing network infrastructure and leading projects? · I am working exclusively with a leading education provide ...
-
Apprentice Pharmacy Assistant
1 week ago
Woodspeen Training Limited Durham, United Kingdom**Working hours**: · 15 months · 37.5 hours a week · Monday - Friday 9am till 6pm and closed for an hours lunch 1pm till 2pm · **What will the apprentice be doing?** · - Support with patient consultations · - Dispensing medicine · - General admin · - Dealing with over the counter ...
-
Senior Quality Technician Day Shift
1 week ago
Baltic Recruitment Limited County Durham, United KingdomOur client are an established, expanding manufacturing business currently looking to recruit a Senior Quality Technician to join their team. · **Overall Purpose**: · - To support the Quality Manager and partner with production/operations to improve the quality consciousness for t ...
IT Support Technician - Durham, United Kingdom - Stoneacre Motor Group
Description
The Vacancy
IT Support Technician (Durham)
Stoneacre Motor Group is one of the UK's largest, most successful and fastest growing motor groups with over 60 locations nationwide, representing over 20 of the world's leading manufacturers and employing 3000+ people.
Stoneacre continues to expand at a rapid rate due to continued success, with new areas of growth creating key recruitment opportunities within the company. We are currently recruiting for a highly motivated individual with a proven track record in first/second level support to work as an IT Support Technician. The ideal candidate will have a minimum of 3 years previous IT field-based / 2nd Line Support experience, dealing with end users across multiple sites. The role will be field based covering a region across the North East with occasional travel to our Head Office in Thorne near Doncaster and other sites throughout the group as and when required.
As part of a growing group of IT Support Technicians reporting to the IT Service Delivery Manager, you will be joining a team that is responsible for supporting and maintaining the company's IT systems and for providing efficient IT support to all business users. The IT Team is responsible for resolving any IT related issues quickly and efficiently. This can be a broad range of queries from basic user administration, password resets and help requests, to motor manufacturer or business driven IT projects.
The IT Support Technician (Field Based) will be the primary provider of IT support to dealerships within their region. This is an excellent opportunity for the successful candidate to gain valuable skills and experience. You will be joining at a time where you have the opportunity to be instrumental in delivering a vision for the improvement of IT systems and practices of the whole business.
DUTIES / RESPONSIBILITIES:
WE OFFER
THE PERSON / EXPERIENCE REQUIRED:
TECHNOLOGY:
Essential skills/experience with
Microsoft Windows 10/11
Microsoft 365 environment
Printer/multi-function devices
Desktop/Laptop & mobile devices (Android & iOS)
TCP/IP Networking & switches
Desirable
Zendesk
Kaseya VSA
Meraki WLAN and MDM
Azure Active Directory & Exchange online Admin
VoIP