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    ServiceNow CSM Architect - London, United Kingdom - Manning Global AG

    Manning Global AG
    Manning Global AG London, United Kingdom

    2 days ago

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    Description
    Our client, a leading global IT service provider,is recruiting for a ServiceNow CSM Architect to join their business in the UK

    Position Title:

    ServiceNow CSM Architect Position Type:
    Permanent or Contract

    Start Date:

    ASAPLocation:London / Milton Keynes, UKContact:Bojan Ulemek| Responsibilities:Responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirementsProvides expertise in technical knowledge, methodology and framework, data integration and data flows, ServiceNow Architecture, and software development and coding.

    Participate in process flow analysis and process redesign along with the Project ManagerShare best practices and be consultative throughout the technical design of the projectReview detailed functional design document to match customer requirementsCo-team with the Developers to produce a technical specification for custom development and systems integration requirements.

    Provide the client with ServiceNow development Best-Practices Advice and assist in their implementation.
    Deliver ServiceNow development consulting services based on the Client'sServiceNow release plan, including all modules implemented by the client.
    Identifies solutions and formulates implementation and migration strategies.
    Manage workload of an offshore development team. Provide functional guidance in their day-to-day activities. Advise them on following best practices and industry standards.
    Serve as the Subject Matter Expert (SME) on ServiceNow. Advise customers/users on workflow design.

    Define and document the ServiceNow design / design components required to deliver the functional requirements as communicated by the customerGain agreement on the technical aspects of the proposed solution with internal customer(s)Lead scoping activities in support of release planning, resulting in release cost and schedule estimationDefine the data migration strategy and approach, and support the teams as they clean, align, migrate and augment the dataDefine the test strategy, including mandatory functional test components, and work as part of the program and internal customer team to configure the testing environment and identify and resolve issues that come out of testingSupport the creation of training materialsWith the program manager, control technical scope and scope change to ensure a smooth development and delivery of the solution.


    Preferred Qualifications:


    7+ years' experience with ServiceNow Implementation6+ years of ServiceNow experienceAt least 3 years of experience in implementing ServiceNow CSM projectsShould have implemented 2 complex CSM projectsHighly proficient across the breadth of ITIL practices.

    Having experience on Agile methodologyExperience as leader of successful ServiceNow implementation engagements, including designing the solution, delivering configurations and data initialization.7+ years' experience with ServiceNow Implementation,ServiceNow Customer Service Management CertifiedUnderstanding of Network, Server, Security and on prem/cloud environment technology,Strong communications skills.

    Telecom domain experience is a MustEnglish language required
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