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    Experienced Retail Manageress - London, United Kingdom - Grandirosa

    Grandirosa
    Grandirosa London, United Kingdom

    4 weeks ago

    Default job background
    Description
    We are looking for an experienced 'luxury shop florist' to head up our Marylebone retail store in Chiltern Street. We require a dedicated and loyal individual who will be a key part of our company's successful retail space. We require a flexible individual who has proven experience of shop management within a luxury florist.

    Working closely with the Company Directors, Studio and Operations Manager and our florists, you will oversee the day to day running of the store, ensuring we maintain a beautifully presented shop at all times with a welcoming environment for our customers and staff.

    Full responsibility for the day to day running of the shop: -
    • Maintain a high-end customer experience and a welcoming shop environment at all times.
    Maintain a positive working environment in the shop at all times.

    • Emulate Grandirosa brand throughout the shop experience and all bouquets and floral displays.
    • Manage all orders and deliveries effectively, including in-store, telephone and on-line.
    • Manage and deliver all customer enquiries including small events, weddings, local contract orders and space hire.
    • Practice effective stock management and maintain a stock inventory (reduce waste)
    • And any complaints are dealt with to a satisfactory standard.
    • Keep a detailed record of daily/weekly sales. Provide reports on sales figures.
    • Come up with and execute concepts and ideas for seasonal window displays.
    Effective team player (i.e. willing and able to step into our studio to help on events and general support on large projects)

    • Retail floristry experience is a must.
    • Experience across others areas of floristry (Events, contracts)
    • A passion for retail floristry and luxury high-end design
    Be flexible and adaptable, building strong relationship internally and externally;

    • Be forward thinking and always planning ahead;
    • Be confident with Gmail, Google Docs/Sheets/Slides and Microsoft Word/Excel/ppt etc;
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