-
Solicitor Commercial
1 week ago
Reed Legal Nottinghamshire, United KingdomREED is looking for an Interim Commercial Solicitor for a Local Authority in Nottinghamshire. · **Job Purpose**: · To provide legal advice, guidance and representation to customers of Legal Services (internal or external) with particular emphasis on commercial law, procurement an ...
-
Interim Legal Counsel
1 week ago
LHH Recruitment Solutions Nottinghamshire, United KingdomAn Interim Legal Counsel is required on a 3 - 4 month basis by a Financial Services organisation based in the East Midlands. This is a role that can be completed remotely and the business are flexible around the number of days that can be worked. · In this role you will be suppor ...
-
Forensic Dysphagia Lead Speech
1 week ago
Nottinghamshire Healthcare NHS Foundation Trust Nottinghamshire, United KingdomWe are pleased to offer part time hours of 15/week to cover the South Nottinghamshire Healthcare Forensic Division dysphagia service. The role will be working into Wells Road Low Secure Forensic Hospital, Nottingham, and Arnold Lodge Medium Secure Forensic Hospital, Leicester. Mo ...
-
Wills and Probate Locum
4 hours ago
CRA Consulting Nottinghamshire, United Kingdom**Wills and Probate locum**: · - Location- Nottinghamshire- Discipline: · - Legal- Job type: · - Temporary- Salary: · - ££ £75000 per annum- Contact name: · - Robert Addy- Job ref: · - BBBH14469_ Published: · - about 5 hours ago- Startdate: · - asapWe urgently require a private c ...
-
BI Reports Developer
1 week ago
MHR Nottinghamshire, United Kingdom**Be part of our mission, join MHR and help shape the world of work.?** · **About the role**: · A great opportunity has arisen at MHR to join Digital Services department as a BI Reports Developer. · As part of our Digital Services department, you will work with internal stakehold ...
-
Band 6/7 Acute Speech
6 days ago
Eden Brown Synergy Nottinghamshire, United KingdomNottingham NHS are seeking Band 6 or 7 Acute Speech and Language Therapist to join their experienced and enthusiastic SALT team. · Pay Rate: £25 - £32p/h(Flexible dependent on experience) · Responsibilities of this role include: · - identify the speech and communication difficult ...
-
15066 - Site Technical Supervisor
6 days ago
Akton Recruitment Ltd Nottinghamshire, United KingdomLocation: Towcester · Salary up to 30k · **Job Type**: Permanent - 30 hours a week. · We are looking to appoint a dynamic Facilities Supervisor to effectively manage the small on site team and all contracted works within a manufacturing site and office building, ensuring smooth r ...
-
Care Worker
1 week ago
Seven Resourcing Nottinghamshire, United KingdomSeven Social Care is working with Nottinghamshire County Council to recruit care workers for their adult day service in Bassetlaw. · 30 hours per week. · 6 months minimum UK Experience · **Duties**: · "To meet the personal needs of service users and assist day service staff withi ...
-
Band 7 Speech and Language Therapist
6 days ago
Eden Brown Synergy Nottinghamshire, United KingdomNottinghamshire Healthcare NHS Foundation Trust are seeking Band 7 Speech and Language Therapist to join their experienced and enthusiastic SALT team. · Post: Speech & Language Therapist · Rate: 7 · IR 35: Within IR35 · Hours: up to 22.5 hours · Start Date: ASAP · Skills required ...
-
Governance Clerk
1 week ago
Learn Sheffield Nottinghamshire, United Kingdom**About us** · Learn Sheffield is a not for profit schools company which is focused on school improvement and owned by Sheffield's schools and colleges (who own 80%) in partnership with Sheffield City Council (who own 20%). · We exist to support and challenge schools and colleges ...
-
Finance Business Partner
4 hours ago
Macildowie Recruitment and Retention Nottinghamshire, United Kingdom**Finance Business Partner | Nottinghamshire| £47,000 - £53,000** · Macildowie are delighted to be partnering with a large organisation (c900m t/o) within Nottinghamshire who are seeking to appoint two Finance Business Partners to bolster their Finance team. · It is a great time ...
-
Finance Business Partner
1 week ago
Macildowie Recruitment and Retention Nottinghamshire, United Kingdom**Finance Business Partner | Nottinghamshire| £47,000 - £53,000** · Macildowie are delighted to be partnering with a large organisation (c900m t/o) within Nottinghamshire who are seeking to appoint two Finance Business Partners to bolster their Finance team. · It is a great time ...
-
Apprentice Compliance Administrator
1 week ago
Rushcliffe Borough Council Nottinghamshire, United KingdomRushcliffe Borough Council have an exciting opportunity for an Apprentice Regulatory Compliance Officer to join their team. Job Type: Fixed Contract (2 Years) · Rushcliffe Borough Council provides high-quality services to more than 120,000 residents in a borough made up of vibran ...
-
Criminal Justice Recovery Coordinator
6 days ago
Change Grow Live Nottinghamshire, United Kingdom Fixed term employeeAbout the role: · Supporting service users from point of entry into the service and through their treatment/recovery journey. · Providing screening, assessment, and recovery planning and onward referral. · Reducing drug and alcohol related harm to service users and the wider com ...
-
Family Court Adviser
3 days ago
CAFCASS Nottinghamshire, United Kingdom Full timeWe will be holding a virtual live event on 05 June 2024 at 5:15pm for you to come along and speak to our colleagues and managers to see what it is like to work at Cafcass. · If you would like to attend this event please sign up here. · We are recruiting for the role of Family Cou ...
-
Assistant Service Manager
3 days ago
CAFCASS Nottinghamshire, United Kingdom Full timeWe are recruiting for the role of Assistant Service Manager in our team covering Nottingham and Derby. · We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of childre ...
-
Family Court Adviser
3 days ago
CAFCASS Nottinghamshire, United Kingdom Full timeWe are recruiting for the role of Family Court Adviser (Social Worker) Early Intervention Team in our team covering Nottingham and Derby. · We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectiv ...
-
Employment Lawyer
1 week ago
Venn Group - Birmingham Nottinghamshire, United Kingdom Full timeEmployment Lawyer · Successful regional firm seeks to welcome an Employment Lawyer/Fee Earner to their established team. · The Firm · This opportunity is with a reputable mid-sized firm based in Nottinghamshire who are known in their region as a strong player. They have multiple ...
-
Civil Enforcement Officer
2 weeks ago
NSL, part of Marston Holdings Ltd Nottinghamshire, United Kingdom Full timeFull Time Position - 40 hours per weekLocation - Mansfield Civil Enforcement Officer · Here at NSL, part of Marston Holdings Ltd., we are not just the "parking people"; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team me ...
Customer Service Adviser - Nottingham, United Kingdom - Manpower UK Ltd
Description
Customer Service Adviser-Student Support
Discover the unique opportunity to work with our client at The Open University, a distinguished public Distance Learning and Research University.
As one of the largest universities in the UK for undergraduate education, they are at the forefront of innovation and education excellence.
If you are excited about the prospect of working in a collaborative environment within a supportive team, then we have an exciting opportunity for you.
We have vacancies within The Open University's Student Recruitment and Support Contact Centre as a Customer Service Adviser based in Nottingham, paying £12.03 per hour.
This position has a fixed start date, and you must be able to start in the role on Monday 3rd June 2024, a full commitment to the length of the contract is needed (to Friday 27th September 2024).
This is temporary role working full-time (37 hours per week).
The first seven weeks will be based in the office so that successful candidates receive full training, after this period, a hybrid working pattern will be in place (you will be supplied with a laptop).
You will have to work to a flexible working pattern which will be between the current opening hours of 8.00am - 6.30pm Monday to Friday.
Please note that leave will be restricted during the initial training period, and for the last week of August and the first two weeks of September as this is the peak operational period.
About the Role
This is a busy and varied role, as an Adviser you will be the first point of contact (by phone and email) for prospective and current students seeking information about study at the university.
The team support students by ensuring they have the information they need to make the right study choices for them and can enrol and pay using their chosen method.
This team works with colleagues across the University to support students and enquirers.
The role involves significant telephone work (both inbound and outbound), to provide support to students through their study journey, as well as email, letter & webchat.
Whilst ensuring that prospective and current students are given correct information and work with colleagues across the University to provide support.
Key Responsibilities
Provide information to both prospective and current students supporting them with registration processes, funding enquiries and general information about The Open University via inbound/outbound phone calls and emails.
Use your experience and initiative to respond to issues, interpreting and applying procedures and guidelines as laid out within agreed policies.
Undertake administrative and operational processes to action prospective and current student requests in an effective and prompt manner.Capture student contact and review and update records using university systems.
Work to a daily schedule to ensure that all activity is dealt with promptly and effectively within agreed Service Levels.
Meet and strive to exceed the expected service standards as set within our quality framework, delivering a positive experience for all prospective and current students by putting them at the heart of everything you do.
Skills and ExperienceCommitment to delivering excellent customer service, with a "can do" attitude and in a professional manner.
Excellent communication skills, both oral and written e.g. effective telephone techniques, explain policies and processes and ability to write clearly, succinctly, and correctly.
Ability to understand and follow documented information and procedures.
Ability and the initiative to resolve a range of diverse queries.
Proven IT skills, including use of Microsoft Office packages.
Good personal organisational skills including the ability to meet targets, working productively and accurately in a busy environment.
Experience of working in a customer facing office environment with high volume telephone calls, emails, and correspondence.
Experience of working effectively in a team.
Flexibility to adapt to fluctuating work demands.
Commitment to ongoing professional development.
Commitment to and understanding of equal opportunities and diversity.
Desirable
Experience of working within a higher education environmentThe client promotes diversity in employment and welcome applications from all sections of the community.