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Aberdeen

    Customer Support Engineer - Aberdeen, United Kingdom - Verelogic IT Recruitment

    Verelogic IT Recruitment
    Verelogic IT Recruitment Aberdeen, United Kingdom

    1 day ago

    Default job background
    Full time
    Description

    Job title: Customer Support Engineer

    Location: Aberdeen

    Salary: DOE

    Role purpose:

    We are looking for a dedicated IT Engineer to join a great client providing deskside computer support on IT hardware and software products, To Work efficiently and proactively to deliver IT support services to the VIP users and other users located at all client locations in Aberdeen

    Security Clearance or the willingness to do so, is required for this role

    Key responsibilities:

    Hardware break/fix with software build and support in additional desk site support

    The Engineers will undertake VIP Support and related activities to a number of VIP's located at each of the locations (the tasks should take no more than 2 hours a day) and will be available to provide general Desktop support for Aberdeen based users.

    Daily checks with VIP's where required.

    Provide meeting room support including meeting room checks (a.m.) and pre meeting room checks to ensure room functionality.

    Maintain and ensure the availability of stock of Built Laptops locally, as required by Harbour Energy to fulfil Hardware support requests.

    Progress and update Incidents assigned to them in ServiceNow.

    Stock and upkeep of Smart Velocity Lockers when installed (Training to be provided).

    Compliance with the client's corporate policies with information security as a critical component.

    Asset Stock Management and Disposals

    Skills and experience:

    Trained in Desktop / Laptop / Printers and Servers

    Network Support Skills Switches , Routers - Cisco / HP etc

    Knowledge of common operating systems and software products, including MS Office / Outlook.

    Ability to adapt to the support of client specific / bespoke applications

    Ability to work under pressure in a time critical environment.

    Excellent Customer Facing Skills

    Knowledge of PC, Laptop, Desktop Printer & associated peripherals operation

    Knowledge of Operating systems and applications utilised on PC's, Laptop, Desktop Printer operation.

    Server Support Experience Wintel systems.

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