- Responding to support requests and incidents reported by users and working to resolve requests for support in accordance with agreed service levels.
- Responding efficiently to all support queries via email, telephone and video conferencing.
- Working with an established team in a dynamic, hybrid working environment.
- Supporting our SaaS applications, at both the front end and back end.
- Working with Azure, SQL, IIS, Veeam, VMWare, Windows and M365, GPU hardware and iOS devices.
- Working closely with end users and the development team to replicate and resolve issues and bugs.
- Excellent communication and interpersonal skills - able to converse with personnel from multiple skill areas, cultures and functions, both internally and externally.
- Excellent attention to detail and organisational skills, recording and managing all requests and incidents in accordance with the support team processes.
- An ability to work with colleagues across all teams, building good working relationships and delivering excellent service.
- Strong interpretative skills to understand user requirements.
- An independent worker who can deliver on their own initiative and manage their time and priorities.
- Previous experience supporting software applications in a business environment.
- Experience with Azure cloud management.
- Experience supporting Microsoft Windows hardware and M365/O365 environments.
- Experience supporting and configuring AAD SSO / m365 / intune / wsus
- An Azure Fundamentals certification or similar.
- A degree in a Computing related subject.
- Experience with network administration, including Active Directory, DNS and DHCP.
- Generous renumeration and leave allowance
- Employee pension scheme
- Flexible, hybrid working between our Aberdeen office and your home (or favourite coffee shop)
- Regular social events to get to know the team
- Support towards continued learning and development programmes, with dedicated learning days available
- Collaborating with supportive technology minded teams
- Working with world-renowned global energy companies.
-
Customer Support Engineer
12 hours ago
Verelogic IT Recruitment Aberdeen, United Kingdom Full timeJob title: Customer Support Engineer · Location: Aberdeen · Salary: DOE · Role purpose: · We are looking for a dedicated IT Engineer to join a great client providing deskside computer support on IT hardware and software products, To Work efficiently and proactively to deliver ...
-
On Site Av Vc Support Engineer Blue Chip
21 hours ago
CREATIVE PERSONNEL Ltd Aberdeen, United KingdomOn Site AV VC Support Engineer · - The position of On Site AV VC Support Engineer will see you workingon a client site in Aberdeen. The role will see you working at a major blue chip institution so the ability to work alongside senior management / directorsis an absolute must i.e ...
-
IT Support Engineer
5 days ago
Teledyne UK Limited Aberdeen, United Kingdom Full timeDescription · Job Summary · Teledyne IT Shared Services provides a complete portfolio of IT services and solutions to a diverse group of cutting-edge Teledyne companies. Working as a company within a company, the IT Shared Services organization remains agile, and offers a very ...
-
Support Contract Engineer
1 day ago
Human Engineering Ltd Aberdeen, United KingdomOur client works in the offshore, ports and shipping and oil and gas industry and is looking for a Contract Support Engineer to work within their Project Engineering team. · As part of the Contract Support Engineer position, you will work on your own designated contract providing ...
-
Engineering Support Administrator
1 day ago
DOF Aberdeen, United Kingdom Full timeAre you our new Engineering Support Administrator? · Are you a driven individual looking for a start in energy industry? Perhaps you have completed a Business degree or similar but didn't get the chance to put your skills into action, or looking to get back to the professional wo ...
-
Engineering Support Administrator
4 days ago
DOF Aberdeen, United Kingdom Full timeAre you our new Engineering Support Administrator? · Are you a driven individual looking for a start in energy industry? Perhaps you have completed a Business degree or similar but didn't get the chance to put your skills into action, or looking to get back to the professional wo ...
-
Technology Support Engineer
12 hours ago
Thorpe Molloy McCulloch Recruitment Ltd Aberdeen, United KingdomTMM Recruitment is looking for an Operational Technology Support Engineer to join our client, a leading energy service company based in Aberdeen. If you have experience in MS Azure Applications, SQL, Power BI and technical support for OT applications, apply today · Reporting to ...
-
Customer Support Engineer
5 days ago
Sulzer Aberdeen, United KingdomServices_EMEA-E314 · Customer Support Engineer - Full Time - Aberdeen, United Kingdom · Due to expansion within the Projects Team, Sulzer Aberdeen is currently seeking candidates for the role of Customer Support Engineer/Customer Focal Point. In this capacity, you will identify o ...
-
Junior IT Support Engineer
1 week ago
Mayflower Recruitment Ltd Aberdeen, United KingdomOverall Job Function:-To be part of a team that owns key support functions as follows:Hardware break fix support and managementPrinter configuration and ongoing managementSoftware installation and ongoing managementKey Responsibilities:-Excellent communication skillsActing as a f ...
-
Controls and Instrument Support Engineer
6 days ago
JAB Recruitment Aberdeen, United KingdomJob Description · JAB Recruitment are currently looking to appoint a Controls and Instrument Support Engineer on behalf of our Operator client based in Aberdeen. This would be a short-term contract position. · Job Summary · The Controls & Instrumentation Engineer role supports th ...
-
Energy Jobline ZR Aberdeen, United KingdomJAB Recruitment are currently looking to appoint a Controls and Instrument Support Engineer on behalf of our Operator client based in Aberdeen. This would be a short-term contract position. · The Controls & Instrumentation Engineer role supports the Engineering & Asset Integrity ...
-
Operational Technology Support Engineer
5 days ago
Bilfinger Aberdeen, United Kingdom PermanentOperational Technology Support Engineer · Location: Aberdeen · Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and ...
-
Operational Technology Support Engineer
5 days ago
Bilfinger Aberdeen, United KingdomOperational Technology Support Engineer · Location: Aberdeen · Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and fo ...
-
Field Telecoms Support Engineer
3 days ago
Shell Aberdeen, United KingdomWhere you fit in · As Field Telecoms Support Engineer, you will keep Shell's offshore facilities running; helping to deliver the energy that the UK needs. Working in a Natural Team alongside IT, strategic telecoms partners and technical facility staff, you will support and mainta ...
-
Field Telecoms Support Engineer
6 hours ago
Shell Aberdeen, United Kingdom, United KingdomJob Family Group: · Information Technology (IT)Worker Type: · RegularPosting Start Date: · Business unit: · Projects and TechnologyExperience Level: · Experienced ProfessionalsJob Description: · Where you fit in · As Field Telecoms Support Engineer, you will kee ...
-
Senior/Principal Structural Engineer
12 hours ago
First Recruitment Group - IT Aberdeen, United Kingdom Full timePrincipal/Senior Structural Engineer · Contract or Staff Positions · Hybrid Shift Patterns · Outside IR35 · Competitive rates/salary · Our client has an opportunity for a Senior or Principal Structural Engineer to join their team and work out of their Aberdeen office, on either ...
-
Marine Engineer
6 days ago
Verto People Aberdeen, United Kingdom Full timeField Service Engineer / Service Engineer · We are looking for a Field Service Engineer / Service Engineer, with Marine electronic knowledge. The company we are representing has an extensive portfolio of marine support services. this role is based in Aberdeen. · Package£40,000 ...
-
Support Engineer
1 day ago
Proserv Westhill, Aberdeenshire, United KingdomAbout Proserv · Proserv is a controls technology company. Our aim is to offer cutting-edge, disruptive solutions to clients right across the energy sector enabling them to enhance the reliability of critical equipment, extend the life and value of their assets, and improve their ...
-
Instrument Engineer
5 days ago
First Recruitment Group - IT Aberdeen, United Kingdom Full timeInstrument Engineer · Aberdeen · PAYE · 12 Months Contract · Hybrid (3 Days) · Exciting opportunity to work with one of the leading operators in Aberdeen. If you are an Instrument Engineer and want to exceed look no further. · Purpose of Role: · The primary purpose of this posit ...
-
Systems Safety Engineer
12 hours ago
Spain Aberdeen, United Kingdom Full timeEarthstream are proud to be recruiting a Systems Safety Engineer for a global provider of advanced technologies & services based in Aberdeen · Job Role: Systems Safety Engineer · Location: Aberdeen · Salary: Negotiable on skills and experience plus overtime, company car, pension ...
Application Support Engineer - Aberdeen, United Kingdom - James Fisher and Sons plc
Description
Application Support Engineer
Full-time, Permanent
Aberdeen, with Hybrid Working
The Application Support Engineer shall be responsible for assisting in the successful implementation and support of AIS digital twin applications with energy clients globally, as well as supporting our internal team across The Americas, Europe, Middle East, Africa and Asia Pacific.
You will be part of the Product Team working alongside our Product Managers, Data Scientists, Support Engineers, Client Success Executives, Data Specialists and Software Developers, focusing on ensuring our users can make best use of our applications.
Your typical day will include working as 1 st line support for any user (internal or external) issues, including asking the right questions, undertaking troubleshooting, and escalating as required. You will work closely with our Senior Support Engineer, and the wider Product Team, to ensure and issues are resolved quickly and effectively.
In addition, you will be involved in client server upgrades, migrations, and deployment of new software versions as well as hardware support of our internal infrastructure.
Who are AIS?
James Fisher Asset Information Services (AIS) are a small, highly effective, and committed team of software professionals.
With proven leading-edge technology, we help clients achieve their 'digital twin' ambitions – that is digitising their complex industrial assets to allow them to be better managed, with software tools allowing for improved remote operations. But we don't approach client problems with a piece of software. Instead, most of our time is invested listening to our clients' challenges, understanding what pressures they face, what dreams they have, and then working diligently to make sure our approach will help them achieve their objectives – not ours.
Our core software, R2S brings powerful digital twin capability to teams tasked with managing assets and project lifecycles; presenting any site data in real-world context to plan better and make decisions faster - saving money, saving time, improving safety, and enhancing collaboration. We're helping asset owners overcome challenges where technical complexity, remoteness, dispersed teams, high risk, and critical infrastructure feature.
The work we do isn't easy. In fact, it's very challenging. We have a fast-moving technology landscape, a set of clients transitioning from delivering traditional energy products to renewable ones, and of course the general theme of digital disruption in nearly every industry. It is a fun market to work in – if you like change and serious, real-world digital challenges.
What will you be doing?
What do we want from you?
What experience do you need?
What other experience would be valuable (but not essential)?
What do we offer?
James Fisher & Sons are committed to taking positive action on diversity and we strongly encourage applications from candidates from all backgrounds and as a Disability Confident employer we are committed to offer an interview to disabled candidates who meet the minimum criteria for the role.