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Westhill

    Support Engineer - Westhill, Aberdeenshire, United Kingdom - Proserv

    Proserv
    Proserv Westhill, Aberdeenshire, United Kingdom

    3 weeks ago

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    Description
    About Proserv

    Proserv is a controls technology company.

    Our aim is to offer cutting-edge, disruptive solutions to clients right across the energy sector enabling them to enhance the reliability of critical equipment, extend the life and value of their assets, and improve their operational efficiencies.


    Our team not only has the talent and technological expertise to deliver these transformative goals, but day-to-day, we hold to a clear set of Proserv values that underpins everything we do right around the globe.


    So, if you believe you not only have the right skills and know-how for this role, you are a team player; keen to do things the right way; possess an inquisitive and creative mind; prioritise delivering top-quality service and you enjoy helping and collaborating with others – then we really want to hear from you.

    What We're Looking For

    This is an outstanding opportunity for a Global Support Engineer for a globally expanding controls company. This role forms an essential part of the company's IWOCS & Service business.


    Reporting to the Operations Manager, you would be responsible for Customer interfacing, Design, New product development, sustaining engineering, project and bid support to ensure Proserv provide solutions that are best placed to secure opportunities globally.

    You will manage and facilitate all elements of the engineering process and will be responsible for regular progress reporting to internal stakeholders for the IWOCS & Service business.


    You must be able to drive compliance with internal processes, work with internal and external teams to mitigate risks associated with the IWOCS & Service business, will be responsible for delivering a broad range of Technical support to the business.

    Some of the Key Accountabilities (includes, but not limited to the following):

    Oversee the technical management aspects of the Operational Compliance Standards program for the IWOCs & Service business Globally.


    Assess design brief to produce the best solution to product/project requirements, considering, timescale, cost, safety, and current client and industry standards.

    Ensure all equipment drawings and manuals are kept up to date with any engineering changes.

    Engineering support for equipment fault diagnosis and resolution.


    Integrate products and technologies from within the group to achieve said solution and offer external product solutions to compete project brief.

    Perform engineering work to produce required product/project documentation, drawings, calculations, procedures, reports etc.

    Check work of colleagues for project sign off.

    Provision of client engineering support including attending client meetings as required.

    Attend testing and/or installation of company equipment offsite.

    Collate bid information for composition of tender documents in support of the bid team.


    Work within the other groups of the company to gain experience of company product lines and how to explore new markets with existing technology or combining technologies.


    Offer support and guidance to junior or less experienced members of the team to aid the growth and development of the company.

    Provision of technical support for technicians deployed offshore.

    Work closely with internal and external groups for New Product Development (NPD)

    Education & Experience

    Essential

    Degree Qualified Engineer in either Mechanical or Electro-Hydraulic disciplines.

    Proven experience in an Engineering/Senior Engineering role within a similar organisation.

    Experienced in providing technical support within a service company including writing engineering procedures.

    Product and system design experience for the Oil and Gas Industry.

    Knowledge of IWOCS Systems, Umbilicals, Christmas Trees, design, function and integration.

    Experienced in 2D and 3D drawing packages, Mathematical analysis using classic methods and software packages, Microsoft Office.
    Preferred

    BEng or MEng, however a combination of Diploma and experience will be considered.

    Currently Chartered or Willing to work towards chartership with a recognised body.

    Project management skills, knowledge of structural design, hydraulic systems.

    Knowledge of other areas within the mechanical field which can complement the core skill set.

    Practical experience in a mechanical discipline.

    Why Choose Us

    We offer a competitive starting salary with an opportunity to advance, which will be dependent on competency starting level.

    What you receive from Proserv as your employer is so much more than just a salary, our Total Reward package includes free cover for:

    Private Medical

    Life Assurance

    Income Protection

    Personal Accident

    Up to 7.5% contribution to Pension
    As well as these funded benefits, Proserv offer an arrangement of voluntary benefits through salary sacrifice which produce savings on tax and national insurance, some of these include:

    Dental Insurance

    Gym Flex

    Purchasing or selling additional annual leave

    Technology products

    Critical Illness cover

    Additional cover for your family
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