- To be part of a team that owns key support functions as follows:Hardware break fix support and managementPrinter configuration and ongoing managementSoftware installation and ongoing management
- Excellent communication skillsActing as a first point of contact via telephone, email or ticket to customer or internal related queriesTo liaise with customers in relation to support queries keeping customers informedWork to SLAs, personal KPIs and strategic objectivesCreating/Updating KB articlesManagement of ServiceNow Ticketing systemKeep training up to dateEnjoy working as part of a teamExperience:
- Excellent customer facing phone mannerGreat analytical skills and thinkingExecuting detailed administration instructions in a timely mannerThe ability to prioritise workload and work in an organised mannerSkilled use and support of Microsoft Teams, Word, Excel and PowerPointGood working knowledge of O365, Windows server & Active DirectoryServiceNow experience advantageous but not essentialWork in a previous helpdesk role advantageous but not essentialMust be self
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Customer Support Engineer
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Simpson Booth Limited Aberdeen, United KingdomJob Description Position: Diving / Life Support Systems Design Engineer · Our Client is a global leader in the provision of cutting-edge subsea technology, rental equipment and products. Our Client is also a prominent manufacturer and supplier of deep-sea marine and commercial d ...
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Desktop Support Engineer
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Right People Aberdeen, United KingdomDue to increased demand, we are working with various clients who are looking to hire desktop support engineers to join their busy teams on a permanent basis. · Please make an application promptly if you are a good match for this role due to high levels of interest. · These roles ...
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Desktop Support Engineer
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Field Telecoms Support Engineer
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Junior IT Support Engineer - Aberdeen, United Kingdom - Mayflower Recruitment Ltd
Description
Overall Job Function:
Key Responsibilities: