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Livingston

    Help Desk Analyst - livingston, United Kingdom - Pyramid Consulting, Inc

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    Description
    Job Description

    Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

    May install software or perform hardware testing remotely

    Enter commands and observe system functioning to verify correct operations and detect errors

    Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

    Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support



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