- Provide first-line technical support and troubleshooting for IT-related issues via phone, email, or in person.
- Log all support interactions accurately and efficiently in the ticketing system.
- Escalate complex issues to the appropriate IT teams for resolution.
- Assist with the installation, configuration, and maintenance of hardware and software.
- Ensure all support activities are carried out within agreed service levels.
- Proactively identify and address potential problems to minimise downtime and disruption.
- Collaborate with other IT teams to improve processes and enhance the overall service delivery.
- Previous experience in a similar role, preferably in a customer service-oriented environment.
- Strong knowledge of IT systems, including hardware, software, and networking.
- Familiarity with industry-standard security standards and legislation such as ISO27001, ISO22301, and PCI Security Standards.
- Excellent problem-solving skills and attention to detail.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Effective communication skills, both written and verbal.
- Full UK driving license and access to own car for occasional travel to client sites.
- Competitive salary based on experience.
- Comprehensive benefits package including health insurance and retirement plan.
- Opportunities for career growth and professional development.
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IT Service Desk Analyst
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BPM Tech Glasgow, United KingdomIT Service Desk Analyst · **Role**:IT Service Desk Analyst · **Salary**:£22,000 - £25,000 · **Location**:Remote · My client a leading private healthcare provider are looking to provide an IT Service Desk Technician to provider onsite and remote support. This is an excellent oppor ...
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FPSG Connect Glasgow, United Kingdom**Service Desk Support Analyst** · FPSG are proudly working in partnership with a large UK based professional organisation for their office in Glasgow. Due to the development within the organisation, we are looking to add an experienced Service Desk Support Analyst to the team. · ...
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University of Glasgow Glasgow, United KingdomJob Purpose · The Service Desk Analyst will work to deliver Estates services as part of the Estates Service Desk team and administer, via the Estates workplace information management system, all enquires and ensuring excellent provision of innovative customer service. The Servic ...
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Alexander Mann Solutions (on behalf of Public Sector Resourcing Glasgow, United KingdomSenior Tech Bar Analyst (Inside IR35) · Contract Term: 6 months · Contracting Authority: The Foreign, Commonwealth & Development Office · Location: Glasgow office – 5 days per week. (East Kilbride) · Note: SC Clearance is an essential requirement for this role · The FCDO pursu ...
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Net2Source Global Workforce Solutions Ltd Livingston, United Kingdom**Role: Service Desk Analysts** · **Type: Contract (Hybrid)** · **Location: Livingston, UK** · Job Responsibilities: · - Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity · - May install software or perfor ...
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IT Service Desk Analyst
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Ashurst Glasgow, United KingdomAbout Ashurst · Ashurst is a leading progressive global law firm with a rich history spanning more than 200 years. We are proud of our history and are future-focused, having expanded into new technologies through our NewLaw division, Ashurst Advance, and our consulting arm. Our ...
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IT Service Desk Analyst
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Ashurst Glasgow, United Kingdom Full timeAbout Ashurst · Ashurst is a leading progressive global law firm with a rich history spanning more than 200 years. We are proud of our history and are future-focused, having expanded into new technologies through our NewLaw division, Ashurst Advance, and our consulting arm. Our i ...
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Venesky-Brown Cambuslang, South Lanarkshire, United KingdomJob Description · Venesky-Brown's client, a public sector organisation in Cambuslang, is currently looking to recruit an ICT Service Desk Analyst for an initial 3 month contract with potential to extend on a rate of £130/day (Inside IR35). This role will be based onsite in Cambu ...
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Service Desk IT Analyst Level 2
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RES Glasgow, United KingdomDo you want to work to make Power for Good? · We're the world's largest independent renewable energy company. We're driven by a simple yet powerful vision: to create a future where everyone has access to affordable, zero carbon energy. · We know that achieving our ambitions woul ...
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Service Desk IT Analyst Level 2
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Renewable Energy Systems Ltd Glasgow, United KingdomDo you want to work to make Power for Good? · We're the world's largest independent renewable energy company. We're driven by a simple yet powerful vision: to create a future where everyone has access to affordable, zero carbon energy. · We know that achieving our ambitions wo ...
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Service Desk IT Analyst Level 2
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RES Glasgow, United Kingdom Permanent Full timeDescription · Do you want to work to make Power for Good? · We're the world's largest independent renewable energy company. We're driven by a simple yet powerful vision: to create a future where everyone has access to affordable, zero carbon energy. · We know that achieving our ...
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Digital Service Desk Lead
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Strathclyde Partnership for Transport Glasgow, United KingdomSPT Digital are continuing to evolve the Digital Services Team by recruiting an enthusiastic Digital Service Desk Lead during an exciting period of change within the team. · We have over 200 products and systems that support a wide variety of services across SPT (inc Glasgow Subw ...
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IT Service Desk Team Leader
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Service Desk Administrator
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eFinancialCareers Glasgow, United KingdomAs a Barclays Senior Analyst - Valuations Control, you will have an exciting opportunity to become part of our newly set up Valuation Control team who will focus on providing independent oversight of the fair values associated with the firm's trading portfolios.You will draw on y ...
Service Desk Analyst - Glasgow, United Kingdom - Digital Waffle
Description
Job Title: Service Desk Analyst
Location: Glasgow (on-site once every 6wks max)
Salary: Up to 30k DOE