Customer Service Advisor - Witham, Essex, United Kingdom - Pursuit Executive Recruitment Ltd

Pursuit Executive Recruitment Ltd Witham, Essex, United Kingdom

1 week ago

Description

We have a fantastic opportunity with one of our clients to join their team as a Customer Service Representative
HYBRID Role

Location:
Witham, Essex (Hybrid working, 3 days in the office, 2 days at home)

Start:

ASAP

Due to the location of their offices, the client will only be looking for candidates who have a UK Driver's License and access to a vehicle as they are not accessible via public transport.

You must be fluent in both English and German.
Assist with telephone cover at all times within the team, meeting and exceeding defined levels of service.

To work as a team member with both the Area Sales Managers and Customer Service Representatives to offer the best service possible to all customers.

To build rapport, understand and foster customer's needs and requests using consultative selling techniques and customer service skills.
Proactively up-sell/cross sell at every opportunity to support sales targets.
To correctly input or write orders, paying attention to detail e.g. account number, pricing, discounts, returns and sales programmes
To be prepared to attend shows, seminars and training when requested and at the manager's discretion.
To obtain knowledge of company policy and procedures and use as appropriate using best judgement.
Fluent in both English and German is a must.
have at least 2 years prior experience as sales / customer service experience in a sales environment.
Excellent IT skills - minimum of Microsoft Word & Excel
If you feel you fit the requirements for this role and would like to discuss it in more detail, please contact the Pursuit Office on (phone number removed)
We cover both the permanent and the temporary recruitment market. For more details visit our website - (url removed) or alternatively find us on social media under ' group'. To be notified of all the latest positions please follow us on Facebook, Twitter or LinkedIn.
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