- Manage an administrative workload under the guidance of fee earners.
- Provide administrative support to fee earners, including fileopening, telephone management, document production (including audiotyping, managing voice recognition procedures, and outsourcing providers), filing/archiving, photocopying, email management, online portal management, and dealing with post.
- Draft documents and bills under supervision, using appropriate precedents and templates to accurately reflect fee earner instructions.
- Undertake basic legal processes, such as assisting to process cases through portals, obtaining relevant documentation, arranging case meetings, liaising with the court, completing relevant forms, and processing monies.
- Assist in corresponding with clients as required through telephone, email, letter, and facetoface.
- Provide excellent client service at all times, adhering to the firm's Client Experience (CX) principles.
- Ensure compliance with firm policies, especially regarding confidentiality, security, data protection, and file retention and destruction requirements.
- Check to ensure all work complies with risk management policies and procedures, particularly concerning file opening processes and antimoney laundering.
- Assist in dealing with new enquiries for the department.
- Provide administrative support for business development and marketing activities, including booking facilities and refreshments, preparing presentation materials, and other marketing documentation.
- Update the CRM system to input data and manage client information, including adding contact details, referrals, and new clients. Act as a super user for the system.
- Support fee earners by acting as a point of contact for third parties (such as agents, referrers, experts, and other solicitors), responding to enquiries and building a good rapport.
- Act as an ambassador for the firm at all times.
- Build relationships with the team and clients based on trust.
- Work closely with members of the team to ensure work is done to the best it can be.
- Be open to and look for new ways of working.
- Coordinate team activities such as meetings, training, or social activities.
- Make effective use of the relevant firm IT systems, working efficiently and streamlining processes where possible.
- Provide input into procedural changes, suggesting improvements and efficiencies. Take ownership of small projects where appropriate.
- Previous experience within a Legal Assistant or Administrative role.
- Excellent organizational capability with the ability to effectively prioritize.
- Solid understanding of Microsoft Office suite and other relevant IT platforms.
- Strong written communication skills.
- Demonstrate a good understanding of client relationship management.
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Legal Assistant - London Area, United Kingdom - Owen Reed
Description
JOB DESCRIPTION
About The Role
We are seeking a forward-thinking Legal Assistant - Private Client in Bath to join a leading law firm in London.
As a Legal Assistant, you will provide efficient and effective administrative support to our Private Client team, enabling them to function effectively and achieve their objectives.
Key Responsibilities
Personalized Client Service
