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Edenbridge

    General Sales Manager - Edenbridge, United Kingdom - Harwoods Ltd

    Harwoods Ltd
    Harwoods Ltd Edenbridge, United Kingdom

    Found in: Talent UK C2 - 4 days ago

    Default job background
    Description

    The role of the General Sales Manager is to:

  • Achieve vehicle sales, finance sales, accessory sales volumes and profit objectives.
  • Manage all vehicle sales processes within the business.

    • KEY RESPONSIBILITIES

  • To manage the mix and specification of new products based on sales trends, local market intelligence and the allocation and production constraints.
  • Manage the supply of used vehicles.
  • Ensure all vehicles are funded appropriately and any issues in this regard are notified to the Head of Business immediately.
  • Implement and develop customer follow up systems and procedures to increase customer loyalty; aid in maintaining the accuracy of the customer database.
  • Maximise commercial opportunities through developing and implementing effective and consistent events and campaigns.
  • Understanding of manufacturer mystery shopping criteria and ability to apply this knowledge.
  • Actively convey the culture of putting customers first by means of TDF at all times and comply with the principles of the FCA for both the customer and the business.
  • Maximise sales opportunities by offering finance solutions to customers and ensuring each customer receives excellent customer service as well as adhering to the FCA guidelines at all times in regards to portraying financial information and regulated activities.
  • Recruit and select the sales team members in line with organisational and manufacturer requirements.
  • Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.

    • POLICIES

  • All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.

    • PERSON SPECIFICATION

    Essential

  • Proof of Right to Work in the UK.

    • Experience

    Essential

  • Motor industry experience.
  • Previous Managerial experience

    • Desirable

  • Relevant manufacturer experience.

    • Skills & Knowledge

    Essential

  • Full UK driving licence.
  • Smart appearance.
  • Excellent numeracy and literacy.
  • Competency in IT.

    • Competencies

    Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described:

    Level:

    Manager

    Delivering Memorable Customer Service

    Provides customer service which creates 'memorable experiences' through meeting and exceeding customer expectations.

    High Performing Teams

    Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.

    Commercial and Operational Excellence

    Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.

    Innovation & Improvement

    Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

    Brand Aligned

    Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.

    The Harwoods Way

    Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:

    We Treasure our people and our customers

    We challenge ourselves to grow & improve

    We grab responsibility

    We run in the same direction as one team

    We inject energy and fun into our work

    We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:

    Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN

    We operate across 6 counties in the South East of England, namely:

    Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire

    With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:

    recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

    After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.

    We demand the best for our colleagues and our customers and look forward to your application at >

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