Technology Service Analyst - United Kingdom - Duettocloud

Description

Implementation is one of the most important steps in the customer journey for a SaaS company. The Implementation Analyst will orchestrate implementations for hotels of all sizes. You will positively impact the customer's early impressions of Duetto, building advocacy and distancing Duetto from the competition.

You are a confident, goal-focused business analyst who is a team player skilled at relationship building and juggling all of the many requirements of the day.

Manage multiple overlapping customer implementations, ensuring clear communication of project status to stakeholders for each.
Maintain comprehensive project documentation for historical reference and reporting.
Execute intricate hotel configurations within the Duetto platform.
Experience in complex project management, including meeting deadlines and managing multiple tasks.
~ Advanced Excel knowledge.
~ Fluent in English and Spanish / German
Experience with Salesforce.
Hands-on experience working with integrations, APIs, and XML transactions.
Experience with Javascript.

We are a team of passionate hospitality and technology professionals delivering a modern platform to hoteliers in over 60 countries.

Our solutions address the biggest problems faced by the hospitality industry by simplifying distribution complexity and optimizing profitability with unique and powerful applications that increase conversion, guest loyalty, operational efficiency and revenue.

Our goal is to become the most trusted, effective and widely used hotel technology company in the world. Founded in 2012, Duetto is headquartered in San Francisco with offices in Las Vegas, London, Singapore and Buenos Aires.