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    Home Based Sales Advisor - London, United Kingdom - Unite Foundation

    Unite Foundation
    Unite Foundation London, United Kingdom

    1 day ago

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    Description
    International Sales Advisor - Mandarin speaking
    International Sales Advisor (Mandarin speaking)

    Unite Students have an exciting 4 month contract opportunity for native Mandarin speakers to join our International Sales team.

    You will form an integral part of the International Sales team, delivering high quality customer service, working collaboratively with colleagues and students.

    The role primarily includes calling Chinese and other international students who have completed a booking with Unite Students for the academic year.

    The role more broadly will also include offering customer service to Chinese students on various channels (calls, WeChat, emails etc.)

    Location:
    London - Mostly working from home but some presence in the office will be required
    Monday-Friday OR Tuesday-Saturday (may need to cover during bank holidays)

    Conducting sales conversations with predominantly Chinese students with passion and enthusiasm and via various channels including WeChat, Webchat, calls, emails etc.

    Processing room availability checks for short stays and for academic year stays
    Providing a decisive and effective response to complaints, assisting in and resolving customer disputes and escalating where necessary

    Maintaining Unite Students` information systems including the booking system, MS Excel spreadsheets, ensuring customer data is accurate, secure and compliant with the Data Protection Act and GDPR.

    Providing financial administration support, escalating customer arrears issues; commission payments, monitoring the commission budget.
    Chinese native speaker; (written and spoken fluency in Mandarin)
    Ability to work outside or regular office hours to communicate with agents and customers based overseas if / when needed
    Ability to communicate effectively, both orally and in writing and demonstrate an objective, professional and calm approach when handling difficult situations
    Computer literate with the ability to use Microsoft Office
    Previous experience of working within a sales environment with administrative tasks
    Founded in 1991,Unite Students is a FTSE 100 business and the UK`s leading provider of purpose-built student accommodation.

    You can find us in 25 leading university towns and cities, with 74,000 students calling US home We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

    Instinctive inclusion.

    We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.

    Employees, students, neighbours all contribute to building environments where we can all thrive.
    We`re proud to be an employer that embraces individuality , and we`re passionate about building inclusive teams.

    We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people.

    Building a home for success , for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar.

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