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    Senior ICT Systems Analyst - London, United Kingdom - Aatom Recruitment

    Aatom Recruitment
    Aatom Recruitment London, United Kingdom

    3 weeks ago

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    Description

    Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a ResourceLink System Analyst on an initial 2 months contract with the possibility for further extension – hybrid with 2 days/week in the office.

    To assist the development and support the implementation and operation of business applications through their lifecycle, working collaboratively with other IT teams to ensure timely and efficient resolution of application incidents and service requests.

    To assist and support the Senior Developer Analyst and Operation managers in the process of impact assessment, planning, testing, and implementing IT changes on agreed plans using appropriate tools.

    To provide technical support to users, prepare and maintain technical documentation, train staff, improving system usability and supporting corporate strategies.

    Assist and co-ordinate with requirements capture and analysis
    Examine and analyse the available business process and business requirements documentation that relates to the proposed development and ensure it is adequate to deliver the statement of work
    Assist with research of different possible design solutions and features, evaluate against the original request, project brief and requirements

    Assist with the creation of the software development environment liaising with server administration as required assisting with decisions on complex configurations as required.

    Work with external IT suppliers and internal IT teams to develop solutions and capabilities.

    Developed and tested solutions should be capable of deployment to a UAT (User Acceptance Test) environment using documented release procedures.

    The solution should be of a quality that – in theory – would allow the application to be accepted at the first UAT
    Assist and support the testing of application solutions.

    Assist in the creation of test strategies and scripts, and plans as determined by the project, through definition of the test cases and scenarios and provide expert input into test strategies.

    Co-ordinate and carry out unit testing on developed software
    Perform systems integration testing
    Perform load and performance testing in collaboration with client's software test and quality function
    Provide technical support for short to medium length projects as required
    To provide second line technical support for those applications within the team's remit

    To provide support for critical or complex issues, using ITIL processes including incident (managing discrete service issues), problem (managing longer term service issues), change (manage change to IT services) and capacity management (ensuring the availability and performance of services).

    Some understanding of ITIL service management processes
    Understanding of the principles of database management and business process workflows.
    ITIL V3 foundation qualified
    Experience of Project management
    Knowledge and experience using BI reporting tools

    Experience of developing solutions outside of the database environment by utilising a range of IT tools, such as .NET, MS Office, VBA & SQL.

    Applications support, Service desk and incident management, Problem management
    Emerging technology monitoring
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