- Release on Temporary License (ROTL)
- Offender Assessment and Sentence Management (OaSys)
- Legal Correspondence
- Resettlement overnight release
- Foreign Nationals/Deportation/Immigration
- Risk to Children/Safeguarding Children
- Probation
- Undertake other administrative management tasks including:
- Contribute toward the development of local policy, procedures and practice and ensure consistency of application
- Manage devolved budgets in accordance with the financial procedures outlined in the budget delegation
- Attend relevant unit meetings as and required to provide feedback on good practice examples, to promote awareness for better and more efficient ways of working
- Analyse and act on data collected by the Hub and produce any relevant reports to show findings
- Ensure that data entered into local and national systems is accurate and in accordance with agreed timescales
- Monitor performance of the Hub
- Draft all external and internal communications on behalf of the Hub
- Provide Head of Function with management information relating to the relevant area
- Be responsible for the management of all staff within their area. This includes staff performance, development and annual appraisal through to sickness absence management
- Act as requisitioner or approver dependant on local policy
- Essential Experience Able user of MS Word and MS Excel
- The holiday year runs from 1 March.
- You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays.
- The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.
- There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts
- All staff receive security and diversity training and an individual induction programme into their new roles
- Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
-
Complaints Manager
Found in: Appcast UK C C2 - 2 days ago
THC Recruitment Ltd Slough, Berkshire, United KingdomComplaints Manager - Slough 40-42k plus car and great benefits. Hybrid working · You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and coordinating the complaint workload whilst ensuring regulatory timeframes and departmen ...
-
Complaints Manager
Found in: Ziprecruiter UK C2 - 3 days ago
THC Recruitment Ltd Slough, United KingdomJob Description · Complaints Manager - Slough 40-42k plus car and great benefits. Hybrid working · You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and coordinating the complaint workload whilst ensuring regulatory timefra ...
-
Complaints Manager
Found in: Jooble UK O C2 - 4 days ago
Switched on London Ltd London, United KingdomThe position is available immediately at our office based on Garratt Lane close to Earlsfield Station, SW18. The Company has also achieved MCS approval for the install of Air Source Heat Pumps and future opportunities are available to install and maintain these future low carbon ...
-
Complaints Manager
Found in: Jooble UK O C2 - 4 hours ago
THC Recruitment Ltd Slough, Berkshire, United KingdomJob Description · Complaints Manager - Slough 40-42k plus car and great benefits. Hybrid working · You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and coordinating the complaint workload whilst ensuring regulatory timef ...
-
Complaints Manager
Found in: Jooble UK O L C2 - 2 days ago
THC Recruitment Ltd Slough, Berkshire, United KingdomComplaints Manager - Slough 40-42k plus car and great benefits. Hybrid workingYou will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and coordinating the complaint workload whilst ensuring regulatory timeframes and departmental ...
-
Complaints Manager
Found in: Talent UK C2 - 5 days ago
A2Dominion Group London, United Kingdom Permanent, Full time, 35 hours per weekComplaints Manager · Location: Ealing - Hybrid working · Salary: £50,719-53,500 · Contract: Permanent, Full time, 35 hours per week · About us · We're a UK housing association committed to a new vision – providing homes people love to live in. · With over 38,000 homes in ma ...
-
Complaints Manager
Found in: Jooble UK O C2 - 4 hours ago
Fusion People Ltd Reigate, Surrey, United KingdomJob Title: Complaints Manager · Location: Reigate Salary: £35,000 - £40,000 per annum Reporting to: Internal Operations Manager The key element to the role of Complaints Manager is to support the Internal Operations Manager by managing the day-to-day customer service function, i ...
-
Complaints Manager
Found in: Jooble UK O C2 - 3 days ago
Fusion People Ltd United KingdomJob Title: Complaints Manager · Location: Reigate Salary: £35,000 per annum Reporting to: Internal Operations Manager The key element to the role of Complaints/Customer Service Manager is to support the Internal Operations Manager by managing the day-to-day customer service func ...
-
Complaints Manager
Found in: Jooble UK O C2 - 4 hours ago
Municipality of Middlesex Centre England, United KingdomMunicipality of Middlesex Centre · Employment Opportunity · Manager of Planning & Development · Permanent, Full-Time Position, Non-Union · Department: Public Works & Engineering · Grow your Future at Middlesex Centre The Municipality of Middlesex Centre is a thriving, progre ...
-
Complaints Manager
Found in: Jooble UK O C2 - 3 days ago
(MALIN+GOETZ) London, United KingdomCompany Description : (MALIN+GOETZ) is a fast-growing, 20-year-old, founder-based gender-neutral beauty and lifestyle business based in New York City. along with an expanding presence online through Additionally, the brand is listed internationally with 600+ high-end accounts acr ...
-
Complaints Manager
Found in: Jooble UK O C2 - 3 days ago
Industrious London, United KingdomIndustrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other ...
-
Head Of Complaints Management
Found in: Jooble UK O C2 - 2 days ago
Finegreen London, United KingdomFinegreen are supporting an organisation in the North East to appoint a Head of Complaints Management. The right candidate will need to attend an officer 2 days a week either at Central London, Lytham, Glasgow or Durham. · The post will be for an interim period of 6 months, with ...
-
Head of Complaints Management
Found in: Click to Hired UK C2 - 5 days ago
Finegreen London, United Kingdom Temporary, Full timeFinegreen are supporting an organisation in the North East to appoint a Head of Complaints Management. The right candidate will need to attend an officer 2 days a week either at Central London, Lytham, Glasgow or Durham. · The post will be for an interim period of 6 months, with ...
-
Operations Complaints Manager
Found in: Talent UK C2 - 3 days ago
AXA Group Redhill, United Kingdom Full timeOperations Complaints Manager - Travel Department · 12 Month Maternity Cover Salary - £45,000 - £60, % on call allowance You will be joining the travel complaints department within AXA Partners, a global entity dedicated to co-building and distributing innovative insurance, assi ...
-
Customer Complaints Manager
Found in: Talent UK C2 - 2 days ago
Financial Ombudsman Services London, United Kingdomwe encourage you to apply · Customer Complaints Manager · London docklands · To be successful in this role you will have experience working as a people manager in a customer centric environment. You will have the ability to lead and coach a team through periods of change and sup ...
-
Complaints Management Director
Found in: Jooble UK O C2 - 3 days ago
Troon International United KingdomThey have extensive knowledge of the care, operation, and overall repair and maintenance of the entire facility, grounds upkeep, and contracted services such as construction/improvement, general building maintenance, custodial, pool and HVAC. Additionally, the Maintenance Directo ...
-
Quality Assurance and Complaints Manager
Found in: Jooble UK O C2 - 3 days ago
Galderma Pharma S.A London, United KingdomHead of Quality, UK & Ireland page is loaded Head of Quality, UK & Ireland · Apply locations London posted on Posted 2 Days Ago job requisition id JR008709 With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology ca ...
-
Property Services Complaints Manager
Found in: Jooble UK O C2 - 3 days ago
Eden Brown United KingdomOur client a Large Local Authoirty are looking for : - · Property Services Manager · Location: West Midlands (South ) hybrid working 2 days a week in the office (negotiable). · Working hours: 37 hours Monday to Friday · 14 PAYE · ASAP · To be responsible for a wide range of estat ...
-
Student Complaints, Conduct and Appeals Manager
Found in: Jooble UK O C2 - 4 hours ago
SmithMartin LLP London, United KingdomCan you help resolve student problems? Come and lead Birkbeck's Student Complaints, Conduct and Appeals team · The Student Complaints, Conduct and Appeals team offers a service to students seeking to make use of its policies around complaints, academic misconduct, student discipl ...
-
Guest Service
Found in: SonicJobs Direct Apply UK - 3 days ago
Innsync Hospitality Guildford, United Kingdom Full timeWe're currently seeking a proactive and hands-on Assistant Hotel Manager to join our team. This role requires a candidate with a great and outgoing personality, strong leadership skills, and the ability to effectively train team members. It's an absolutely hands-on position, dema ...
Hub Complaints Manager - Woking, Surrey, United Kingdom - Ministry of Justice
Description
Offender Management - Hub ManagerBuilding/Site 1 HM Prison Send, GU23 7LJ
Band 5
Post Type 1 Permanent
Working Pattern 1 Full Time, Part Time, Part Time/Job Share, Flexible Working, Other
Role Type 1 Administration / Corporate Support
The job holder will be responsible for managing the administrative processes within the Offender Management Hub including court procedures, ensuring that prisoners received into custody are managed through their sentence and released from custody correctly in line with the National Reducing Reoffending Strategy.
This is a non-operational job with line management responsibilities.Manage the transactional activity associated with the Offender Management function and the administrative staff within this area. Completes management checks of Violent Sex Offender Register (VISOR)
Newly promoted staff to the following Band 5 first line manager roles (Hub Managers, Custodial Managers and Facilities & Services Managers) in Establishments are required to complete a qualification as part of their work objectives where these training packages are available
Staff that have mapped or re‐graded to Band 5 who have previously worked at an equivalent level will not be required to undertake the qualification.
All external staff joining as a Band 5 Hub Manager or Facilities and Services Manager in an Establishment are required to complete the qualification where available.
Additional Information 1 Working Arrangements & Further InformationThe MoJ offers Hybrid Working arrangements where business need allows.
This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas).
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances.For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office.
Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs.All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS' Flexible Working policy.
The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment.
Annual LeavePension
HM Prison & Probation Service (HMPPS) is keen to encourage alternative working arrangements.
Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so.
HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQAfter two months' service, you'll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work
Childcare Vouchers
For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
Training
HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes
To Ministry of Justice Resourcing team (resourcing-management-.The Civil Service embraces diversity and promotes equal opportunities.
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.
If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.For more information on applying for a role as a candidate with a disability or long-term condition, please see our Disability Confident Scheme Frequently Asked Questions webpage.
We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging.
This flexible approach to recruitment focuses more on finding the right candidate for the specific role.We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Managing a Quality Service - 250 word limitManaging a Quality Service
The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
#