- Responsible for informing the business through the necessary forums to ensure the customer view is heard and FSA/FCA dispute resolution rules are adhered too under jurisdiction of the financial ombudsman scheme (FOS);
- Responsible for the management of the organisation's B2B clients reputational risk by having the oversight and responsibility for the complaints management processes for the organisation B2B clients;
- Represent the voice of the customer and be the FOS requirements expert at the necessary governance forums;
- Represent the organisation at FOS Hearings;
- Responsible for the effective control of the budget and payment authorisation levels of Compensation and Gestures of Goodwill and FOS levy and case fees currently £500.00 per case;
- Responsible for delivering the required standard and content of complaint information/data required for various governance forums and business partners to enable root cause analysis and customer led change;
- Management of B2B staff policy & processes to ensure adherence to FOS and other regulatory obligations in respect of complaints handling;
- Manage all escalated complaints.
- Degree or equivalent NVQ;
- Experience of writing policies and procedures to support the organisation's complaints management programme;
- Proven experience of management and development of people;
- Excellent communication, resilience and influencing skills;
- Confident decision-making and judgement skills
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Complaints Manager
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Rise Recruitment Ltd London, United KingdomOut client is looking for a Complaint Resolution Case Manager to join their company. · **Summary**: · To manage stage one complaints. This includes investigating the case, responding to the complaint and monitoring any actions needed afterwards through to resolution. · **Descript ...
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Regulatory Complaints Manager
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Complaints Manager
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eFinancialCareers Potters Bar, United KingdomCanada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. · Part of our par ...
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Complaints Manager
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Complaints Manager
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Cherry Pick People London, United KingdomJob Description · Our client invites you to step into the pivotal role of Complaints Resolution Manager. This position is crucial in delivering positive outcomes for Housing Association residents who have encountered difficulties. Your mission will be to ensure complaints are add ...
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Complaints Manager
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PlaceMe UK - Healthcare Recruitment London, United KingdomQuick facts · Job title: Complaints Manager · Sector: Social Care & Health Non-Qualified · Client: London Local Authority · Location: Hybrid (though office based for the induction) · Hours Per Week: 36 · Start Date: 03/06/2024 · End Date: 26/08/2024 · Our London Local Authority C ...
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Complaints Manager
13 hours ago
PlaceMe UK - Healthcare Recruitment London, United KingdomJob Description · Quick facts · Job title: Complaints Manager · Sector: Social Care & Health Non-Qualified · Client: London Local Authority · Location: Hybrid (though office based for the induction) · Hours Per Week: 36 · Start Date: 03/06/2024 · End Date: 26/08/2024 · Our London ...
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Cherry Pick People London, United KingdomOur client invites you to step into the pivotal role of Complaints Resolution Manager. This position is crucial in delivering positive outcomes for Housing Association residents who have encountered difficulties. Your mission will be to ensure complaints are addressed efficiently ...
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Complaints Manager
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James Andrews Recruitment Solutions Ltd England, United KingdomJob Description · We are currently working in partnership with a Housing Association based in East Lancashire , who are recruiting for a Complaints Manager on a temporary contract for four months. · The position is due to start immediately, with the potential to go permanen ...
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Complaints Manager
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Leasing World United KingdomCAREERS IN LEASING Job Reference:: CM/SL/VM/11-Apr · Job Title:: Complaints Manager · Location:: UK · Salary:: 40-42k plus car and great benefits · Description · Complaints Manager - Slough 40-42k plus car and great benefits. Hybrid working · You will be responsible for ...
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Complaints Manager
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Service Care Solutions London, United Kingdom Full time £35Complaints Manager · Start Date: ASAP · Contract: Hourly Rate: £35ltd per hour · This company is seeking a highly motivated and experienced Complaints Manager to join their team. As a Complaints Manager, you will be responsible for managing a team and dealing with senior managers ...
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Switched on London Ltd London, United KingdomThe position is available immediately at our office based on Garratt Lane close to Earlsfield Station, SW18. The Company has also achieved MCS approval for the install of Air Source Heat Pumps and future opportunities are available to install and maintain these future low carbon ...
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Complaints Manager
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(MALIN+GOETZ) London, United KingdomCompany Description : (MALIN+GOETZ) is a fast-growing, 20-year-old, founder-based gender-neutral beauty and lifestyle business based in New York City. along with an expanding presence online through Additionally, the brand is listed internationally with 600+ high-end accounts acr ...
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Complaints Manager
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Gradbay Limited United Kingdom2 days ago Be among the first 25 applicants · Direct message the job poster from GradBay · Our client is a dynamic and rapidly growing legal practice located in the heart of Manchester. Their firm is dedicated to providing exceptional legal services across a range of practice a ...
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Complaints Manager
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(MALIN+GOETZ) London, United KingdomJob Description Company Description : (MALIN+GOETZ) is a fast-growing, 20-year-old, founder-based gender-neutral beauty and lifestyle business based in New York City. along with an expanding presence online through Additionally, the brand is listed internationally with 600+ high- ...
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Bits Card Inc London, United KingdomBits is a London-based fintech startup dedicated to promoting financial inclusion by providing credit building solutions to individuals overlooked by mainstream lenders. This is an exciting opportunity to work in a startup environment and contribute to our mission of bringing fin ...
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Complaints Manager
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Saga Group London, United KingdomHere at Saga Travel Group, we are already planning for 2025 and beyond Due to this expansion, we are growing the team of Tour Managers who run our Titan Travel branded escorted tours. · Titan is an award-winning tour operator; the UKs leading escorted holiday company, establishe ...
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Complaints Manager
3 days ago
Incommunities United Kingdom £40,747We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. Working to provide great homes in great neighbourhoods, we are proud to collaborate with our customers, communiti ...
Head Of Complaints Management - London, United Kingdom - Finegreen
Description
Finegreen are supporting an organisation in the North East to appoint a Head of Complaints Management.The right candidate will need to attend an officer 2 days a week either at Central London, Lytham, Glasgow or Durham.
The post will be for an interim period of 6 months, with a competitive day rate.The post holder will be responsible for the effective and compliant management of the organisation's complaints procedures for all types of complaints / enquiries, ensuring the organisation manages the reputational and financial risk associated with the final review of complaints prior to escalation to the Financial Ombudsman Service
Key responsibilities will include:
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