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    Complaints Manager - London, United Kingdom - Switched on London Ltd

    Switched on London Ltd
    Switched on London Ltd London, United Kingdom

    1 week ago

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    Description
    The position is available immediately at our office based on Garratt Lane close to Earlsfield Station, SW18.

    The Company has also achieved MCS approval for the install of Air Source Heat Pumps and future opportunities are available to install and maintain these future low carbon technologies within this role.


    Working Hours:
    Monday - Friday.

    To provide excellent customer service to all Switched On London customers assisting existing Gas and Heating customers with their queries via phone, email, and text.


    • Successful hand over of pre-planned scope to field team members and manage the Gas and Heating field-based team in line with HR policies and procedures.
    • To ensure all Gas and Heating jobs are completed in a timely manner by the team, and to secure any ongoing work required by the customer converting into a job quickly and efficiently, thus reducing the number of complaints.
    • To work with the Directors/Office Manager to help resolve any complaints that arise within the Gas and Heating team.
    • Responsible for the up-to-date training of the Gas and Heating Team
    • To provide field technical assistance to team as required and attend job re-calls where technical assistance or training is identified.
    G3 Unvented Hot water Cylinders desirable


    • Full UK Driving Licence
    • Experience with Commercial gas, Heat pumps, A/C and HIU's desirable but not essential.
    Company vehicle, fuel and Company charge card


    • Company Pension
    • Training provided and funded externally
    * 28 days annual leave, increasing annually. (Bonus Scheme


    • Opportunities of career development and progression
    • Regular social events
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