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    Housing Complaints Manager - London, United Kingdom - Spencer Clarke Group

    Spencer Clarke Group
    Spencer Clarke Group London, United Kingdom

    1 week ago

    Default job background
    Contract, Full time Administrative
    Description
    My client in Central London is looking to appoint a talented Housing Complaints Manager on a Contract basis.

    The role will play a key role in reducing the current backlog of complaints for the local authority, whilst managing relevant KPI's, compliance and performance.


    About the role:

    Based in Central London (Hybrid):


    Leading on and supporting the timely resolution of Housing complaints, including Ombudsman complaints, Stage 1 complaints and Stage 2 complaints.

    Monitoring and evaluating the performance of the complaints team, ensuring service improvement of complaints handling and management.
    Establish and manage relevant KPI's.
    Lead on training, mentoring and coaching the team to achieve service improvement.

    About you:

    You will have the following experiences:
    Proven ability in Housing Complaints Management for a Local Authority or Housing Association
    Proficiency in establishing and managing Key Performance Indicators (KPIs) workloads and targets.
    Expertise in quality assurance, training, and staff mentorship
    Familiarity with handling matters involving the housing ombudsman.

    What's on offer:

    Salary:
    £300-£500 per day, Inside IR35*negotiable based on experience
    *please submit your CV with the rate you require
    Hybrid working

    Contract type: 3-6 month minimum

    Hours: 09:00ach -17:00 Monday to Friday
    How to apply
    Once your CV is received, if you are successful you will be contacted.
    Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion.
    About Spencer Clarke Group

    Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way.

    When you join us, you will receive:
    Access to a wide range of temporary and permanent opportunities
    Free DBS checks
    Post Placement Aftercare
    Loyalty reward scheme and regular competitions for our agency professionals
    INDSCG3
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