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    Senior Complaints Manager - London, United Kingdom - Weatherbys Banking Group

    Weatherbys Banking Group
    Weatherbys Banking Group London, United Kingdom

    2 weeks ago

    Default job background
    Description
    MANAGER, PRIVATE BANK
    LONDON (HYBRID)
    Weatherbys Private Bank are looking for an effective and inspiring people manager.

    Based in our stunning offices in Mayfair, you will enjoy hybrid working with up to 2 days per week based at home.

    You will be fully supported by an approachable Senior Management team who will enable you to achieve to the best of your ability and meet your career goals.

    Benefits 25 days' annual leave (plus bank holidays), private medical insurance, pension scheme, and a range of discounts and benefits through our Reward Gateway platform.

    Managing all aspects for the Private Banking support team, training, coaching, and developing the team to enable delivery of an exceptional client service.

    Liaising with Private Bankers and Team Leaders to ensure the right support is in place.
    Providing an escalation point for the team when handling a difficult client, situation, or complaint.
    Ensuring regulatory compliance and overseeing the risk framework for the team.
    Experience managing large high-performing teams within a banking environment, empowering excellence, and fostering career development.
    Risk monitoring experience.

    Weatherbys is one of the best regarded independent banking groups in the UK, winning Private Bank of the Year at the Spear's UK Wealth Management awards in both 2021 and 2023.

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