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Complaint Manager
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Complaints Manager
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Complaints Manager
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Complaints Manager
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(MALIN+GOETZ) London, United KingdomJob Description Company Description : (MALIN+GOETZ) is a fast-growing, 20-year-old, founder-based gender-neutral beauty and lifestyle business based in New York City. along with an expanding presence online through Additionally, the brand is listed internationally with 600+ high- ...
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Complaints Management Director
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Property Services Complaints Manager
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Quality Assurance and Complaints Manager
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Quality Assurance and Complaints Manager
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Property Services Complaints Manager
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Complaints Manager - London, United Kingdom - (MALIN+GOETZ)
Description
Company Description :
(MALIN+GOETZ) is a fast-growing, 20-year-old, founder-based gender-neutral beauty and lifestyle business based in New York City. along with an expanding presence online through Additionally, the brand is listed internationally with 600+ high-end accounts across five continents, including Space NK, Selfridges, Liberty, Nordstrom, Lane Crawford, and Sephora; and amenity partners that include 5* hotels, spas, and concept gyms.
Position Overview :
The Wholesale Manager serves as an integral part of the (MALIN+GOETZ) corporate team in London and directly contributes to the seamless flow of our direct-to-business operations.
This role requires a dynamic, results-driven individual with exemplary writing, relationship-building, and organizational skills.The key responsibility of the role is to manage the day to day relationship with Space NK, Liberty, the Wholesale independents, and our amenities partners.
Working daily with the Head of EU Sales + Export, and the UK Operations Manager, the Wholesale Manager drives the accounts to sales success, generating orders, managing the product assortment and merchandising and offers exemplary customer service.
The Wholesale Manager works effectively to drive sales through the implementation of campaigns and animations in-stores and online, as well as organizes trade marketing initiatives to recruit new business and grow existing accounts.
Based in the London corporate office, the Wholesale Manager will play a pivotal part of this small team reporting to the General Manager, Europe, Middle East + Global Amenities.
Account ManagementManages the day to day relationship with each Wholesale and Amenities client, responding to their needs and driving the business.
Monitor sales performance and report on sell-in, campaign and SKU performance according to company protocols.Deliver the annual sales strategy by identifying strengths and weaknesses by account and formulating action plans with specific goals and timetables.
Effectively planning the assortment and ranging to meet company product strategy + maximise space in-stores, ensuring positive sell-through performance.
Liaising with the Education + Sales Manager to plan training sessions to ensure excellent product knowledge with all partners.
Adhere to commercial terms and partnership protocols, and company procedures.Attend and prepare Sales Review Meeting content, working with the Head of EU Sales + Export and the International Marketing Team.
Work with (MALIN+GOETZ) Sales and Marketing teams to ensure the successful implementation of marketing campaigns is fulfilled on time and according to partners' instructions.
Working with the Sales Admin team to support them with issues arising from order processing, up to final shipment, submitting invoices to our partners, and then finally with our finance team on accounts receivable.
Assist with office functions as needed, including customer services inquiries and answering general telephone line.Strong computer knowledge and skills, including proficiency in Excel and PowerPoint.
Excellent organizational skills, detail-oriented, self-motivated, and the ability to multitask in a busy office environment.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.