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    Quality Assurance and Complaints Manager - London, United Kingdom - GALDERMA

    GALDERMA
    GALDERMA London, United Kingdom

    2 weeks ago

    Default job background
    Description

    With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries.

    We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermo-cosmetics, and Therapeutic Dermatology.

    Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals.

    Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

    At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world.

    With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.


    Job Title:
    Head of Quality UK & Ireland

    Location:
    London Office - Hybrid

    The Head of Quality UK & Ireland will be responsible for the direct supervision of the company concerning all activities covered by the MHRA Establishment license and HPRA rules.

    Lead and manage activities related to Quality Assurance in UK & IRL. Maintain the local Quality Management System and monitor its compliance status.

    Contribute proactively as an effective leader, functioning responsibly and autonomously while working within the framework of internal and external regulatory guidelines and procedures.

    Implement Business Development plans and support business development activities of the organisation, including growing and supporting franchise operations in line with business and financial objectives
    Process owner of quality systems such as, but not limited to; internal audits/self-inspection, change control, management reviews, deviation management and CAPA

    Lead and perform Quality and compliance specific tasks including but not limited to processing product complaints, review of information about secondary packaging/redressing, ensure proper labelling of products at the distributor, and product recall coordination.

    Manage the creation/update of local SOPs to reflect local practices in accordance with Corporate Policies and SOPs
    Compile and update training manuals, undertake induction training and refresher training related to QMS and regulatory requirements for Galderma UK staff
    Bachelor's degree in Pharmacy or Life Science.
    Proven experience in the bio/pharma industry, preferably acquired in Regulatory Affairs or Quality Assurance departments.
    Experience in cosmetics, prescription and OTC pharmaceutical, and medical devices products.
    Management experience.
    Ability to balance risks with compliance in a regulated environment

    You will be working for an organisation that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.

    Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

    If your application is successful and your profile is a match, we will invite you for a first virtual conversation with the recruiter.

    The next step is a virtual interview with case presentation to the hiring manager
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