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    Complaints Manager - London, United Kingdom - Cherry Pick People

    Cherry Pick People
    Cherry Pick People London, United Kingdom

    3 weeks ago

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    Description

    Our client is looking for a skilled professional to take on the important role of Complaints Resolution Manager. This position is essential in ensuring that Housing Association residents facing challenges receive the support they need. Your main goal will be to handle complaints effectively, rebuild trust, and uphold high standards of compliance and integrity.

    Before you consider applying, take a moment to review the details of this opportunity outlined below.

    Join us as a Complaints Resolution Manager and:

    • Provide exceptional customer service by addressing various needs through different channels.
    • Assist management in resolving escalated complaints and preparing detailed response letters.
    • Assess complaints and compensation requests, offering guidance on appropriate steps.
    • Produce regular reports on stage 2 complaints and ombudsman cases.
    • Identify and mitigate potential risks to reputation, ensuring that lessons are captured, monitored, and addressed.
    • Act as a specialist in best practices for complaint management and regulatory conformity.

    Qualifications for the role:

    • Demonstrated experience in handling complex complaints and leading the resolution of critical escalated issues.
    • Advanced analytical abilities to spot trends and contribute to root cause analyses for escalated complaints.
    • Familiarity with relevant regulations and the capacity to ensure adherence to industry norms.
    • Outstanding communication and people skills to establish connections with customers.
    • Proven track record of successful collaboration and influence over diverse teams for the benefit of residents.

    Details of the Position:

    • Location: West London & Flexible Working
    • Salary: £43,000 to £48,000 per year
    • Includes competitive annual leave and flexible work arrangements.
    • Comprehensive pension plan and life insurance coverage.
    • Additional benefits such as maternity, paternity, and adoption support.
    • Healthcare benefits, staff perks, and a cycle to work program.
    • Opportunities for interest-free loans for various purposes.

    If you possess substantial experience in this field and are prepared to excel in this challenging role, reach out to Tas Ravenscroft for further discussions.

    We welcome applications from individuals of all backgrounds without discrimination based on race, gender, marital status, socioeconomic background, sexual orientation, disability, age, or any other factor.

    TR5778

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