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    Quality and Assurance Manager - London, United Kingdom - Vibe Recruit

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    Full time
    Description
    Quality Assurance Officer Contact Centre
    Vibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract.

    This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients.


    Salary:
    £24,000, rising to £26,000 following probation, plus pension, and life insurance
    Key Responsibilities And Duties Of a Quality Assurance Officer
    Maintenance of a QA data spreadsheets and compilation of monthly/quarterly/annual MI
    Provide feedback to Call Centre Supervisor, Area Managers and Field Agents from the call listening on a weekly basis
    Developing training plans for all Agents
    Skills And Experience Of a Quality Assurance Officer

    If you are an experienced Quality Assurance Officer and looking for your next career move, please upload your CV today or call Naomi on for more information.

    Seniority level Entry level

    Employment type Full-time

    Job function Quality Assurance
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