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    Administrative Assistant-Appointments Clerk - Middlesbrough, United Kingdom - South Tees Hospitals NHS Foundation Trust

    South Tees Hospitals NHS Foundation Trust
    South Tees Hospitals NHS Foundation Trust Middlesbrough, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    An exciting opportunity has arisen for an Administrative Assistant (Appointment Clerk) at The James Cook University Hospital

    This department provides outpatient appointment services to Neurosciences.

    The post holder will act as a call handler for patient and trust appointment enquiries ensuring effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes, To control and take charge of calls managing all in a calm professional manner and treating all those you deal with dignity and respect

    Main duties of the job

    The successful candidate will be able to demonstrate essential knowledge and experience in the following areas:

    The following skills are essential to the role:

  • Excellent written and verbal communication skills.
  • Previous experience in a fast-paced administrative role, working in a busy office environment.
  • Excellent communication and interpersonal skills
  • Ability to work in a busy contact centre dealing with people with varying needs.
  • Good working knowledge and experience of using Microsoft Office packages.
  • Excellent Customer Service skills and the ability to work as part of a team.

    • You will need to demonstrate previous experience of working with confidential information in particularly the Data Protection Act, showing attention to detail and maintaining accuracy at all times. Your ability to work using your own initiative is essential, whilst understanding the importance of adhering to Trust Policies and local procedures.

    Full training will be provided however candidates with experience of using Camis, E-Camis and ERS would be preferred and there is an expectation that applicants would need to be skilled and confident in adapting to work with complex electronic systems.

    Please note that this vacancy will close when we receive sufficient completed applications.

    About us

    Leadership and Improvement Training

    South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust.

    Job description

    Job responsibilities

    Details of the full job description and person specification are available to view when you click to apply for the vacancy and click on the about this job link and the documents will be attached at the bottom of the screen.

    Person Specification

    Knowledge & Skills

    Essential

  • Efficient and accurate word processing skills
  • Excellent Communication & interpersonal skills

    • Qualifications & Training

    Essential

  • GCSE's A-C or equivalent qualification or experience
  • NVQ 2 in Business Administration or equivalent experience

    • Experience

    Essential

  • Knowledge of office and outlook, including word, excel, powerpoint, email & internet

    • Desirable

  • Healthcare / NHS Trust experience
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