Customer Care Coordinator - Theale, United Kingdom - Focus Resourcing

Description

Excellent opportunity to join our client on a temp basis for 3 months +.

Our client is seeking a Customer Care Coordinator for their lovely team based on site in the Theale office. This role is purely office based. You will need excellent excellent Excel & IT skills, strong administration ability and good customer service skills.

You will be required to work shifts Monday- Friday between 8-6PM - i.e. 8-4/9-5/10-6 this would be on a rota basis.
Please only apply if you are flexible regarding hours of work.

The role

Handle a large volume of inbound telephone calls promptly and appropriately, in line with contractual obligations.
Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary.
Memorise scripts for products and services and refer to them during calls.

Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.

Setting client expectations and striving to exceed these at all times.
Establish and maintain external supplier relationships to assist with maintaining an exceptional level of customer service.
Actively support the completion of all administration tasks to achieve weekly/monthly team objectives.
Coordinate email traffic within the central shared inboxes.
Upload data from service intervention records into the CRM.
Provide cross-functional support for other sub teams where required.
The Person

Previous experience of working in a call centre or similar environment
Strong communication skills
Intermediate IT skills to include Excel, Word and Outlook
Strong attention to detail
Self-motivated with a flexible can do attitude
Good inter-personal skills, must be able to work as part of a team as well as individually


Benefits:
25 days annual leave + bank holidays
After successfully completing 6-month probation period, enrolment into Death in Service scheme (4x salary)
Pension with Royal London (enrolment after 3 months of employment)
Perkbox - discounts/offers with various popular brands
Cycle to work scheme (after 3 months of employment)